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by Published on 2015-10-10 06:14 PM

9th October Server Issues, Duo Generator Monk Guide

Potential Adventure Boss Tavern Brawl - New Background Image, Neutral Spells CDC, Value Town #48

Blizzcon Schedule Released

Battle.Net Website Update - Legion Preparation
Blizzard made a small update to the Battle.Net website to add design elements for Legion. The Illidari Felstalker mount that is the reward for the Collector's Edition was added in Patch 6.2.2. No preorder date has been announced yet.

Blue Posts
Originally Posted by Blizzard Entertainment
Crithto Leaving Blizzard
Honestly, yesterday was one of the most emotionally overwhelming days I've ever experienced. I had no idea I'd get the reaction I did from so many people including all of you. I spent some time last night reading your comments here and let me just say, I was moved.

Your touching responses, well wishes, and encouragement mean the world to me. Not only that, but friends of mine outside our world here caught wind of it all, and you moved them to tears as well. And this isn't to inspire more sadness or posts. I just wanted each of you to know how much I appreciate what you've shared, player and co-worker alike. Thank you. Truly, truly, thank you. (Blue Tracker / Official Forums)

Assault on the Pit and Draenor Flying
The frustration caused by having to wait for Assault on the Pit is something I've seen a lot of over the past few weeks. I don't have any additional information at this time, but I wanted to let you know that this feedback has been forwarded on. Thanks for the feedback! (Blue Tracker / Official Forums)

Official Communication
I’m going to try and tackle some of the most recurrent questions and concerns here. Bear with me!

Again I want to reiterate that your feedback does get read. The tricky situation is that replying to a thread with a small “thanks, this has been forwarded on” can then set a false expectation that there will be an answer, or a change to the game, when that post appears out of context somewhere else on the internet.

Likewise, after a while a simple “thanks for the feedback” in response to every thread can begin to feel just as empty as not receiving an answer at all. It may also cause people to feel more neglected than they already are, if their own topics are not replied too. Having a lot of similar replies can even make relevant answers harder to locate on the aforementioned Blue Trackers. Of course, if a topic is particularly prevalent I will endeavour to let you know that it has been heard. (for example)

I’m also not a developer, so I’m not really in a position of speculating or commenting on game design choices where the Blue text effectively causes any response posted to be viewed as Blizzard’s official stance. That being said I will try to chase up on widespread concerns and, any significant information I do get, I will try to relay to you as much as possible. Though I also want any information I provide to be as accurate as possible to avoid potential sources of confusion. This leads into:

To the green - seriously? Timezone difficulties and "permission-to-post" issues?
It’s not really a permissions issue. Of course we want to make sure that everything we post is accurate which can cause delays. Some communications are partially a timezone issue, with the developers being in the US it’s far more likely that any tweets or posts that the developers make, will be during US hours, because that’s when they’re working. Likewise it means that here in Europe, we may have to send e-mails to the developers enquire for information if our schedules don’t overlap.

For all important communications, we are trying to get everything communicated at the same time in all regions via blog posts. If any localisation is needed, then that may delay the process, but the goal is for important communications to be on blogs in all regions within 24 hours.

Yes, this may not have always happened in the past. We’re well aware of that and working on improving.

On that note, let me pitch a question here – would you like for the Updates from @WarcraftDevs thread to be mirrored onto the EU forums so you have better visibility of it?

Eu needs to get the information in all languages at the same time or the world is destroyed.
This isn’t always the case either. While it is true for important announcements and updates, there are smaller, more language-specific, updates from the community that may not be posted in all languages. This is decided on a language by language basis. For example a Hearthstone tournament running in Germany, only being casted in German, would normally only be communicated to our German speaking audience as it’s of more relevance to them.

And I'm simply astounded by your welcome thread and Bashiok's farewell thread, because most of those blues, I've never even seen them here or anywhere for that matter, especially not this year, AND YET - most of them bear the "Community Manager" title.
The Blues you see in those threads are Community Managers that have individual game and languages responsibilities. For example, here in Europe we support 6 games in 5+ different languages; to break that down there is (generally) one Community Manager per language, per game. That means there are a lot of Blues you may never see outside of those types of threads, simply because they are supporting a different game/language.

I have a question; as a community manager surely managing the community of the official site takes precedence over third parties i.e. twitter, youtube, fansites etc. Why is this not the case? If people have feedback to give or questions to ask surely the official forums would be the place they're most likely to come to do so.
I know this isn’t going to be a popular answer, but Twitter, Facebook and YouTube (and probably more to come) are also official channels. These sites may not be directly hosted on, but they are still official channels. The World of Warcraft community, as a whole, is very diverse and spread out more than just on the official forums. All feedback is valuable, regardless of where it comes from.

To go back to an earlier point, any important information we try to communicate through the official blogs. The official Twitter and Facebook pages are generally used to highlight fun stuff the community is doing (Cosplay, Machinima, Fan-Art, etc.) as well as direct people to the official blog posts. Again, this is something we’re striving to improve on.

But, and ultimately…

I fully understand that you have all been feeling neglected here on the EU forums and I definitely hear that there are aspects of the game that you’re unhappy with. However, I can’t change what has happened in the past. I can only change what happens going forward. I want to go forward working together with you all, which is why I made my initial post (and this follow-up!) giving you a view of the stuff I do. The main takeaway I wanted to give from that post is that some days (maybe even weeks), I might not post all but that this isn’t because I’m ignoring you. Interacting with the community, championing your feedback and also highlighting all the great content the community makes, are all things that enticed me toward this job – it’s what I aim to do as often as I can! (Blue Tracker / Official Forums)

2015 European Regional Finals Disqualifications
Originally Posted by Blizzard (Blue Tracker / Official Forums)
This past weekend at the Road to BlizzCon 2015 European Regional Finals in Prague, two players from two different Arena teams were disqualified on the day of the tournament. This resulted in a less-than-ideal experience for everyone involved, especially the other teams in attendance.

In both cases, the disqualified players were found to have been violating the Terms of Service of World of Warcraft. According to our Tournament Rules, players’ accounts must remain in good standing for the entirety of the 2015 WoW Arena World Championship. As these players’ accounts had been suspended, they were no longer in good standing, and thus disqualified from the tournament.

We have performed a thorough investigation of the accounts in question, and have found overwhelming evidence indicating that both players were indeed participating in activities that rightfully resulted in their accounts being suspended. Blizzard does not publicly share details of actions taken against specific accounts, but offenses that typically result in suspension include: exploiting game mechanics, buying or selling accounts, playing another person’s account for advantage (boosting), and/or collusion with opponents.

In both cases, we should have taken action much sooner, and regret that these players were not informed of their disqualified status prior to the event.

We are working to improve our processes to prevent situations like this from happening again, and ensure that ineligible players are properly disqualified before tournament play commences.

HeroStorm #5 - GazlOWNED
Another episode of HeroStorm has been released.

by Published on 2015-10-09 09:17 AM

9th October Server Issues, Duo Generator Monk Guide

Potential Adventure Boss Tavern Brawl - New Background Image, Neutral Spells CDC, Value Town #48

Scaling Changes Explained, Heroes of the Storm WTF Moments #18, New Heroes CM

BlizzCon 2015 Schedule
The Blizzcon schedule hasn't been officially announced yet, but it doesn't appear to have the previously mentioned Engineering panel.

Blizzcon 2015 Schedule
Note: all times are converted to the timezone your computer is currently in.

Patch 6.2.2a Hotfixes - Oct 8
Originally Posted by Blizzard (Blue Tracker / Official Forums)
Bonus Event
  • A Time to Strike: Fixed an issue that could cause quest credit to not be credited correctly after completing an Apexis objective.
Darkmoon Faire
  • Fun for the Little Ones: Characters that have completed the quest previously should now be able to obtain it again for this month's Darkmoon Faire.

Patch 6.2.2a - Build 20574
Originally Posted by Blizzard Entertainment
Bug Fixes
  • Disabled support for split screen mode in the Mac Client on OS X 10.11 to address a stability issue.
  • Disabled the Find Cursor feature in the Mac Client on OS X 10.11.
  • Corrected a display issue where Undead characters would see an incorrect race icon while performing a Paid Race Change.
by Published on 2015-10-08 05:10 AM

PTR Server Slam, zDPS Weapon Crafting Difficulty

Clockwork Card Dealer Brawl Decks, CDC #35 Finalist Voting, European Championships VoDs

Lt. Morales Released - Patch Notes, Rotation for Oct 6 2015, Weekly Sales

Crithto Leaves Blizzard
We're sorry to see Crithto leave and wish him the best in the future!
Originally Posted by Blizzard (Blue Tracker / Official Forums)
When my best friend suggested I try to get a job at Blizzard in late 2007, I stopped what I was doing in game, alt-tabbed to my web browser, and checked out the job listings. Sure enough, Game Master positions were open and I thought, what the heck? It wasn’t long before the Community Team accepted me into their ranks, and it’s made all the difference. Fast-forward to today, and I still cannot believe how my life has changed, how I’ve grown as a professional and a person by being a member of the Blizzard family. From my first BlizzCon in 2008, to the orc statue being installed on campus, from the Crithto NPC being added to the game, to seeing the Warcraft film go from being a dream to a reality, my time here has certainly been extremely meaningful.

What is probably the most difficult decision I’ve ever had to make was to choose to move on to a new opportunity that was recently offered to me. I’ll get to face new challenges and really push my skills as a relationship builder and communicator, but none of this would be possible if it weren’t for my time and experience here at Blizzard. Candidly speaking, the day before I let my managers know I had decided to leave, I cried . . . a lot more than I should probably admit, but I did.

Blizzard’s games, my teammates, co-workers, and everything about being here and a part of this incredible community for these many years have meant so much to me, I can barely give these genuine emotions enough justice through written words. In a recent email to a close friend, I explained that Blizzard has felt like a “home” to me in the truest sense of the word. And the timing sure made my decision all the more difficult, too, given that my last day will be tomorrow (October 8) and I won’t be able to see some of you at BlizzCon as a Blizzard employee (though I do hope to attend).

I can’t thank all of you enough for your love and support, the weird pug pictures you’ve sent me on Twitter, and for your genuine passion for this game and all things Blizzard. I may be stepping down as “Crithto”, but I will always remain a fellow gamer, and I’m sure we’ll cross paths at some point again in the near future. /Respect, /Hug, /Farewell!

Apexis Crystal Bonus Event October 7-12
Originally Posted by Blizzard (Blue Tracker / Official Forums)
During the Sign of Apexis bonus event, you'll gain bonus Apexis Crystals from eligible creatures. Furthermore, the event-only quest The Time to Strike rewards you with big piles of Apexis Crystals, Garrison Resources, and Oil when you completing five Apexis objectives.

Spending Apexis Crystals on gear upgrades can a great way to improve your overall item level. Visit Ravenspeaker Thelnaas in Tanaan Jungle to buy armor for 5,000 Crystals apiece, a weapon for 10,000 Crystals, and Empowered Apexis Fragments for 20,000 Crystals. Empowered Apexis Fragments are Account-bound, and they upgrade your Baleful gear from ilvl 650 to ilvl 695.

Don’t forget these other collectibles:

What are you aiming to purchase with your Apexis windfall?

Blue Tweets
Originally Posted by Blizzard Entertainment
The BlizzCon Goody Bag is now sold out, but you can still get the in-game goodies with a Virtual Ticket! (BlizzCon)

Con Before The Storm Update
The Con Before The Storm is only a month away! If you are going, you now have the option to buy some nice fan art posters at cost to pickup.

Final Boss #98 - Pure Ranged DPS
There was no new Final Boss episode this week, but if you missed it, last week's episode that covers Hunter, Warlock and Mage awaits you on Youtube!

by Published on 2015-10-07 06:01 AM

PTR Server Slam, zDPS Weapon Crafting Difficulty

Deck Spotlight: Bloodlust Shaman, Mac Crashes, The Angry Chicken #108, Kripp on Secrets

Lt. Morales Released - Patch Notes, Rotation for Oct 6 2015, Weekly Sales

Patch 6.2.2a Hotfixes - October 6
Originally Posted by Blizzard (Blue Tracker / Official Forums)
Raids and Dungeons
Hellfire Citadel
  • Kilrogg Deadeye
    • Fixed an issue that could allow stacks of Rending Howl to incorrectly persist on Salivating Bloodthirsters that have been transformed into Hulking Terrors after a wipe.

  • Fixed an issue where players queuing for Ashran as a Mercenary could incorrectly receive Recreant.

  • Bone-Link Fetish and other Dragon Soul trinkets should now correctly have a chance to trigger their effects when players are scaled down below level 90.
  • Corrected an issue that caused some legacy items from the Normal difficulty Pit of Saron dungeon to lose their gem sockets.

Bug Fixes
  • Fixed an issue where Tarecgosa's Visage transformation effect from Dragonwrath, Tarecgosa's Rest could be incorrectly removed while entering or exiting a phased area.

Fan Art - Everybody wants to Rule the World of Warcraft
Someone put together a nice combination of the World of Warcaft cinematics with the Lorde version of "Everybody Wants To Rule The World".

Blue Posts
Originally Posted by Blizzard Entertainment
Lack of CM Communication
What's wrong to post more information about the game, and be more open? I see there are many Blue post welcoming their new colleague... but none of them are talking and interacting with us.
It's worth keeping in mind that the forum is just one part of our responsibilities as CMs. This article (click on Community Manager / Editor) gives a good insight into our day to day.

In the interests of transparency I’d also like to briefly run through some of the other things we do, besides the forums. This will hopefully give you an idea of our rather varied workload:

  • Creating/Localising/Publishing of content (Blogs, social media, etc.)
  • Reviewing and forwarding feedback (from forums, social media, e-mails, fan sites, etc.)
  • Interaction with players (through digital platforms as well as in person at events – Hellfest for example)
  • Contests and Giveaways
  • Planning and execution of events (Launch events, GamesCom, Road to BlizzCon, etc.)
  • Supporting fan sites, bloggers, streamers, YouTubers, competition and event organisers (Fireside Gatherings, BarCrafts, etc.), pro gamers, cosplayers and other artists – basically all the people who are active in the community.

As you can see, it’s a very varied list of tasks but all of the tasks directly relate to the community as a whole. There’s never really a shortage of work that needs doing.

Although we are reading the forums every day to stay informed about trends, suggestions and feedback, please also keep in mind that the forums are primarily intended as a way for everyone to discuss the game amongst themselves.

Now that being said, I do intend to interact with you as frequently as I can. If you have any questions after reading this, please don't hesitate to ask. (Blue Tracker / Official Forums)

Blue Tweets
Originally Posted by Blizzard Entertainment
content designers create quests, partially? noticed an opening for an associate is why I'm curious. I'd guess darkmoon too?
Spawning, quests, encounters, events holidays and otherwise. Yeah, that general range of things. (craig_amai)

(Normal Hellfire Citadel hotfixes)
itch if it doesnt stay easy and then progression is ruined for those that dont want a blow through on normal
The thing is, these changes won't make the actual intended audience "blow through" normal. If you crush Normal, do Heroic. (WatcherDev)

Blizzcon - Wil Wheaton
In case you missed it when it was originally posted, Wil Wheaton is hosting the Blizzcon contests this year!

He posted a blog post about getting ready recently and spent the day at Blizzard today.

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