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Recent Actions Against ToU Violations
Originally Posted by Blizzard (Blue Tracker / Official Forums)
We’ve recently taken action against a number of accounts that were actively participating in and/or advertising the sale of in-game raid or dungeon clears in exchange for real-world currency. Such behavior is a clear violation of the World of Warcraft Terms of Use.

Additionally, we’ve issued smaller actions against players who were found to be sharing account details in order to gain a competitive advantage during raid progression. Account sharing of any kind is against the World of Warcraft Terms of Use, and will not be tolerated. While the penalties applied as part of these actions were relatively minor, we intend to apply much harsher penalties for such behavior in the future.

As a reminder, in order to ensure fair play and competitive integrity, we closely monitor these and other activities that violate the Terms of Use. This includes selling in-game services for real money, exchanging accounts or characters, and similar violations done with the intention of gaining a competitive advantage in raid progression (such as the purchase or transfer of geared characters or accounts between owners).

Note that while selling assistance with obtaining items, achievements, PvP rating, or other in-game benefits for real-world currency is against the Terms of Use, selling those things in exchange for in-game gold is perfectly legitimate. Players should not feel as though participating in a “gold run” is going to result in negative action taken against their account.

Blue Posts
Originally Posted by Blizzard Entertainment
EU Forums
I'm sorry that your event on Argent Dawn was overlooked. In the future, if you are hosting a very large roleplaying event that is being impacted by sharding (which, given the above changes, shouldn't happen very often anymore) I'd encourage you to bring it to the Community Team's attention by dropping an e-mail to [email protected] with the details of the event.

In regards to the EU forums being ignored, I can accept that there's room for improvement but at the same time I think we have also come a long way over the past year or so.

In most cases Lore and Kaivax now mirror information onto the EU forum as soon as it gets posted on the NA forums rather than there being a delay of several hours. Yes, sometimes things fall the cracks or get missed and ideally we want to avoid this.

More recently (since Legion), the EU forums have had developers contributing in the Class Development forum and Watcher (Ion) has also posted several times on the EU forums in topics that were of interest to EU players but not necessarily to NA players.

When it comes to feedback, it isn't considered in a vacuum. We compile feedback from all the game regions (both EU and NA as well as ANZ, China etc.), this includes what players are saying on social media, fan sites, other forums, YouTube videos etc. We will drill down deeper if one region is resonating with something far more than others, to understand why that is the case and what (if any) action is appropriate.

There is also a 9 hour time difference between France (where the EU Community team is based) and California (where the developers are based). When we are in the office, the majority of the staff across the ocean are asleep or going to sleep. This means we don't have immediate access to get answers or information, so we send any requests or relevant details via email. More often than not, the feedback being raised by the EU player-base isn't that dissimilar to what is being raised by the NA player-base, so such matters become topics of discussion during office hours in California, this is often why information comes out during that time rather than during EU hours. Though there have been cases where information has been posted first on EU, which has lead to similar complaints from NA players about being ignored.

The information that we receive and post, in most cases, is a direct result of feedback relaying on a global level, not because one forum is preferred more than the other.

At the end of the day, our priority is to get any information we receive out into the community, it's not really a considered a problem whether that happens to be on the NA forum first, the EU forum first, or another platform entirely if it's more appropriate for the audience in question.

Sorry, did you just copy/paste a response from a Dev post on US forums in response to a complaint that Devs never respond to posts on EU forums? Did someone dare you for a laugh?
Yes I did, because it was information we received during the night that we were asked to share globally. Considering part of this thread was about the RP event in Europe that got missed I felt like it was the best place to put that information as it pertained specifically to the sharding topic. That being said, Community Managers aren't Developers. (Blue Tracker / Official Forums)

Shaman (Forums / Skills / Talent Calculator / Artifact Calculator / PvP Talent Calculator)
Patch 7.3 Elemental Discussion
Catching up a bit on the newest changes people are starting to see on PTR, in particular:

"Static Overload: After using Stormkeeper, your next Chain Lightning causes Elemental Overload to trigger on every target."

Static Overload has been a sticking point throughout Legion (both in our eyes and based on feedback). Too much of the power of Chain Lightning was contained in an uncontrollable and very spiky proc. This is exacerbated by the fact that Chain Lightning is buffed tremendously in short windows by some effects--primarily, Stormkeeper and Lightning Rod.

A fully-controllable redesign of Static Overload should significantly mitigate the randomness in hoping it comes up during the moments it would be most valuable. The version we're trying out on PTR always gives a Static Overload at a high-value moment. We expect that it is overall a net increase to the power of the effect.

Summing up where we are with Elemental after various small changes in this patch:
--Single-target damage is buffed, through a flat buff to all spells other than Chain Lightning, and a larger buff to Earth Shock. We'll continue to monitor overall balance as always.
--Mastery will continue being valuable in higher values, which eases gearing constraints, and also prevents overall scaling from tailing off as it's capped out.
--Burst AoE potential available through Stormkeeper is both higher and more reliable. Increasing Elemental's on-demand AoE burst wasn't a big priority, but it's fine for it to happen in the process of switching to an on-demand design for Static Overload.
--Sustained AoE damage is similar or higher due to a large buff to Earthquake, and the likelihood of Static Overload's total contribution being higher in situations where Stormkeeper is being used.

Well. The first half of this sentence (which to be fair is from my post) couldn't have been any more wrong. As it stands, our average potential per Stormkeeper will drop significantly. The larger the number of SKs you compare, the more painful the comparison becomes.

When comparing what we could expect in 5 Stormkeeper casts: https://gyazo.com/2589d5750139946f30a54692c3de18a8

The bell curve represents the average you'd expect on live, while the red highlight represents what we'll see on the ptr.

When you compare with say 11 Stormkeeper casts, it gets worse: https://gyazo.com/08913ba093027e863b121268bf011424

We might be talking past each other somehow, because as I try to interpret what you're saying, it doesn't sanity-check. Talking about averages--on live you get 0.3 procs per Stormkeeper cast; on PTR you get 1.0. Would need more explanation of which "average" you're saying is going down.

Your first graph, the distribution of proc count on live over 5 Stormkeepers, I'd expect to look more like this (With the "5" column highlighted in red, as you did) (Blue Tracker / Official Forums)

Heroes of the Storm - August 8 Patch
Garrosh has made his way into the Nexus, along with other patch changes!





StarCrafts - Season 5 Ep 23: Fenix & Zagara Co-op Mission
Another episode of StarCrafts has been released!

This article was originally published in forum thread: Recent Actions Against ToU Violations, Blue Posts, HotS - Garrosh Patch, StarCrafts started by chaud View original post
Comments 52 Comments
  1. Fummockelchen's Avatar
    Quote Originally Posted by Zzyxzz View Post
    "As a reminder, in order to ensure fair play and competitive integrity [...]"
    Its only fair play and competitive integrity as long as blizzard gets the money. Buying gold(where blizzard gets the money) and paying a guild (And they convert it to tokens)
    is nearly the same as giving the money directly, except that blizzard doesnt get a share. Soo... yes... sure... "fair play and competitive integrity"
    In other words, blizzards says: "Do the fuck you want, but we want your money."
    No its not the same silly. One way you can take the cash and pay rent with it and the other way you can only take that money and buy Blizzard stuff.

    - - - Updated - - -

    Quote Originally Posted by SinR View Post
    So when is blizzard permabanning Method?
    they dont cause method doesnt sell carries for cash lil'Limit fanboi
  1. Dastreus's Avatar
    Now maybe I will play Heroes of the Storm. So I can kill that piece of shit orc some more.
  1. kemper451's Avatar
    Quote Originally Posted by Sarugaul View Post
    Just to make it clear for the few that think Blizzard offers recompense when someone scams gold from you in game..

    They do not.

    They will not give you your gold back, even if they take it from the other player. The other player will barely be punished - I saw the scammer advertising often in trade even after I went through a couple of tickets trying to rectify the situation and recover the scammed gold.

    The truth is, if you can negotiate a RMT and it goes wrong you are far more likely to recover your cash, at least you will have a chance to.

    With Blizzard their policy is 100% the victim loses if someone is dishonest in their dealings with you when it comes to Gold for runs.
    Unfortunately, I agree. I remember I did a 120K gold purchase for the Kara mount run that went south since I didn't know that they were already saved and I only had a 20% chance of actually seeing the mount. Contacted user in game and he basically told me that I shouldn't cry about gold and that I should get addons and play the AH to get more gold and that a 100% chance was now 300K. Contacted Blizz and this was their official response:

    ""I do apologize for the money that was lost. "Paid Runs" are unsupported by Blizzard which is why there isn't protection within the game. These agreements were player-to-player and Blizzard had nothing to do with it. Since these are Unsupported, we are unable to give you back the gold...But! I can look into this and possibly take the Gold away from the person you gave it too. I will not be able to give you details about the Actions that may be taken and you shouldn't expect a followup. I bid you a good day. ""

    At least if I used my credit card, I could actually open a legit complaint for services not rendered and I would have gotten my money back.

    Blizz wants us to give them them our cash, buy the gold, then use that gold to buy runs but won't do anything to protect from scammers.
  1. Darth Dracula's Avatar
    Quote Originally Posted by kemper451 View Post
    Blizz wants us to give them them our cash, buy the gold, then use that gold to buy runs but won't do anything to protect from scammers.
    Fucking lol. It isn't Blizzards job to protect the Gold of people that get scammed. Since getting scammed generally is the fault of the person who got scammed.
  1. Zzyxzz's Avatar
    Quote Originally Posted by dalrint View Post
    While I'm sure Blizz wanting the gold purchase to go through them is an aspect of this, at the end of the day, it's more about control over the problems that external RMTs cause.

    Example A: A guild advertises 100 dollars for a run through to guldan and the mount. Guy signs up, gives them 100 bucks, they kick him from the group and do nothing for him. He complains in trade chat, opens a ticket to blizz because he just got scammed (and scamming is technically against the rules of the game) and blizzard can do nothing about it except 'too bad so sad' because they were external to the actual money process. Can they ban the scammer? Sure. But can they help the guy? Nope.

    Example B: A guild advertises 1 million gold for a run to guldan and the mount. Guy signs up, buys some gold from Blizz, gives it to the guild, and they kick him from the group and do nothing for him. Guy complains in trade, opens a ticket to blizzard because he just got scammed. But this time, blizzard can track the gold because it all took place within their servers. They can see the gold purchase, where it changed hands, when the guy got kicked from the group.

    IE: In example 2, blizzard can actually help the person that got fucked. In example one, they're as helpless as he is.

    Talk all you want about blizzard wanting a cut, but example B is better for everyone except the guy trying to make money off raiding.
    There is always a risk, when you pay someone you don't know. Thats life for you. This also discourages people to do so.
    Its a fucking game. When you buy ingame stuff with money, because you can't or don't want to play the game, you are an asshole. Easy as that.
    People nowadays are pathetic.

    - - - Updated - - -

    Quote Originally Posted by Fummockelchen View Post
    No its not the same silly. One way you can take the cash and pay rent with it and the other way you can only take that money and buy Blizzard stuff.

    - - - Updated - - -

    they dont cause method doesnt sell carries for cash lil'Limit fanboi

    Thats exactly what i wrote... but ok...
  1. Unholyground's Avatar
    Quote Originally Posted by Eleccybubb View Post
    Yeah no it won't. There are games that have proven they can survive on less than a million subs.

    Also if it's getting boring each expansion then that is on you. Try taking a break or playing a different game.
    The tokens were the first step towards no monthly fee, it will see the fee go soon as they have enough stuff on the store.
  1. NigelGurney's Avatar
    How does this action ensure "fair play and competitive integrity" when you CAN sell "assistance with obtaining items, achievements, PvP rating, or other in-game benefits" for in game gold? The only difference is it encourages sad acts to buy gold where guess what - Blizzard do get their cut of the action.

    As far as they are concerned, game integrity means nothing as long as they get more ca$h.
  1. Clbull's Avatar
    In regards to the EU forums being ignored, I can accept that there's room for improvement but at the same time I think we have also come a long way over the past year or so.
    The Warcraft team has historically treated Europeans as second class netizens when it comes to forum interaction. Compare the NA forums where you saw Blizzard devs regularly respond to threads and player feedback with the EU forums where there is often not a Blue post in sight.

    There is a really clear argument for either unifying the NA and EU forums, or implementing global play and allowing people to play WoW on different regions using the same game licence like with Diablo III, StarCraft II, Overwatch, Heroes of the Storm, etc.
  1. VeraeliaBlack's Avatar
    Quote Originally Posted by Ophenia View Post
    Yeah we know, everyone who suffers a ban is always innocent. The system is not automated or, at least, it is not automated based on the manual report system.

    Your mates lied to you. Nobody will ever admit they cheated, because pride y'know.
    Not to mention that if they fill out a ticket/dispute the ban and tell them to check the logs that the trade-off/buy/whatever it was, was for gold, that it'll get reverted. My GM got hit with the mass-ban for people who were paying RL money for PvP carries for the artifact appearance post-challenge mode, and then they went back and saw that it was blanket banning people who had paid gold, not RL money, and reverted it.

    If it's a legit mistake, Blizz will either catch it themselves, or they'll check it out for you. They're a business, banning people doesn't make them any money. But still those people who screw up and then want to cry foul, too...
  1. NigelGurney's Avatar
    Quote Originally Posted by Fummockelchen View Post
    No its not the same silly. One way you can take the cash and pay rent with it and the other way you can only take that money and buy Blizzard stuff.
    he is not being silly, this action is nothing about "to ensure fair play and competitive integrity [...]" it is to ensure Blizzards future profits. Game integrity is just an excuse they are using.
  1. Gadzooks's Avatar
    Quote Originally Posted by Clbull View Post
    The Warcraft team has historically treated Europeans as second class netizens when it comes to forum interaction. Compare the NA forums where you saw Blizzard devs regularly respond to threads and player feedback with the EU forums where there is often not a Blue post in sight.

    There is a really clear argument for either unifying the NA and EU forums, or implementing global play and allowing people to play WoW on different regions using the same game licence like with Diablo III, StarCraft II, Overwatch, Heroes of the Storm, etc.
    There's been vague references that the CM team fucked up big time, and that they've been fixing that problem over the last year or so - I dimly remember some talk about it when Legion started. They won't come out and admit it, but the EU forums were abandoned. Why? Who knows. Maybe it's a turf thing - the EU crew has bad management, and they had to make changes. But the bandaids they're offering now are a joke - and the excuses worse - "The EU CMs are in bed when the US CMs are at work." Seriously. That's just bullshit. Many, many, many companies run forums in different time zones with no problems.

    I'm not going to be a doom caller and say Blizzard is dying, but over the last couple of years, they're showing signs of middle management rot and dysfunctional teams. That they admitted that Titan died because of it says a LOT about the internal politics/culture - and that there's still lack of communication between teams being admitted to, with the EU forums, and the raid devs.

    A long time ago, I worked for a company that had an almost cult like culture, they instilled it in all employees through training, and those who fought it were quietly let go or given so much shit, they quit. I fell for it, and while I worked there, I thought it was the best job in the world, and was in complete denial about how bad it was there. I'm getting the same vibe about Blizzard.
  1. Clbull's Avatar
    Middle management rot or management shifts which oddly seem to coincide with the merger of Activision and Vivendi which formed Activision Blizzard. Since that merger and despite Blizzard's insistence that they're still the same company, their company ethos has changed drastically and we've seen more microtransactions, more aggressive intellectual property enforcement, more detrimental design choices, and more business decisions which negatively affect the customer experience.

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