World of Warcraft News and Raiding Strategies RSS Feed

by Published on 2012-12-14 01:42 PM

How Can the Community Managers Improve?, Blue Posts, Poll: Which Act III Environment is Your Favorite?, Add Me Maybe?

Patch 5.1 Golden Lotus Changes
One thing that changed in Patch 5.1 was the amount of Golden Lotus sold by the Spirit of Harmony vendors, being reduced from 3 to 2 per Spirit of Harmony.

The other change is the increased drop rate of Golden Lotus from Enigma Seeds. Before Patch 5.1, Golden Lotus had a fairly low drop rate, making it more efficient to farm through the Spirit of Harmony Vendors and Songbell Seeds.

After the reduction in the amount you get when trading in Spirit of Harmony and the increased drop rate of Golden Lotus from Enigma Seeds it is now more efficient to plant Enigma Seeds!

One other small change you may not have noticed in Patch 5.1 notes is the Growing buff that tells you how long your crops need to grow before they are ready for harvesting.

Blizzard Customer Support Q&A
Originally Posted by Blizzard (Blue Tracker / Official Forums)
Q: Why when someone makes a personal agreement via in game chat with a player about an item can't blizzard honor that agreement?
A: We actually try to honor player agreements, but it depends on the transaction type. For example, there are a lot of transaction we don't support (such as cross realm trading, open loans, etc). In each of those, we will make sure scammers are brought to justice, but don't necessarily want folks to rely on Customer Service to aid these transaction. Others, such as crafting, the game doesn't really have the functionality to ensure you transact safely, so we get involved and go off the agreements we see.

Q: Unrelated to questions but i have to say the item restoration feature works beautifully. I lost my honorary brewmaster keg to careless vendoring and had it back in 10minutes. A+ would restore again
A: Glad to hear one of our automated systems took care of that lost item for you! For those not in the know, you can find more info on this feature right here:

Q: Are there any plans to update/change the in-game ticketing system for World of Warcraft so that the wait times for tickets can be reduced?
A: We're constantly evaluating how we receive CS requests from players. Right-Click-to-Report and self-service options (such as Item Restoration) are both examples of this building in this efficiency. Updating the in-game interface to prompt players for exactly the information we need to service their requests is definitely something we want to do.

Q: How do you repair bugs? how do you know the report of a bug is truthful or not?
A: As a rule, Customer Support doesn't really handle bug reports. The in-game feature to report a bug is actually sent to the development teams who have a chance to read, compile, and obviously fix any bugs you may run into. The truthfulness of a bug report? Our Quality Assurance team will test it extensively and try to see if they can figure out what's wrong.

Q: How large is the Support team for WoW? About how many new tickets do you receive on an average day?
A: Blizzard Customer support consists of hundreds of employees, and we take thousands of calls and tickets every day. Our support volume can fluctuate based on things like recent game launches and major patches, so we adjust our daily schedules and priorities (and our support channels) to account for that.

Q: I would like to know exactly how the Report feature works. When used, it seems to put the offending player on an ignore period of about 24 hours, yet nothing seems to happen to the individual offenders. Personally I have reported one individual on my server multiple times for multiple violations, only to see that person back at it within a day or two's time. It simply seems the feature is merely a placebo effect meant only to give players the feeling that they are actively particpating in policing their realms. So in short, please expand on this feature, how it works, and secondly, how do the GM staff feel about ToS violations and how seriously do they take the issue?
A: The Right-Click-Reporting features are *crucial* to us. There is a temporary "squelch" that it does to try and prevent in-game situations from escalating further, but it also does more than that. It provides us with all of the information we need to investigate these reports.

One of the reasons you might see someone continue to less than great chat-wise... is that some of our initial suspension times are pretty short. This is something that we're in the process of changing, as we certainly want the focus to be on game-play, rather than dealing with another player's language.

We don't like ToS violations, and take them very seriously, which is why we're working on improving our penalty system. Please, if you see language that is ruining your fun, let us know. We don't want those folks to continue to ruin your experience.

Q: Hi CS people. When you respond to tickets via in-game chat are you chatting one-to-one, or handling multiple cases at once?
A: It depends largely on how complex the issue is, and how interactive the conversation needs to be. For example, if you're in the middle of a boss fight, a GM may elect to take on another conversation while waiting for you to return.

If the situation isn't a familiar one, they're probably going to be focused entirely on you for that conversation.

Q: Do you plan on bring any new features to us like the item restoration feature?
A: We're always looking for new opportunities to create self-service features. They're win-win for both of us. You get to take care of your issue, and we get to worry about other tickets that require more human-level-thought.

Q: How do you prioritize tickets? And do you try and catch people online? I find that to be the best method of contacting CS and getting the best service.
A: For the most part, we'll answer tickets in the order they're received. If we have a large pool of tickets about a single widespread issue (such as a bug), we'll send a response to all of the affected players at once. Contrary to rumor, putting certain words into a ticket isn't going to get it ahead in line.

Q: Is there a list of bugs they they are working on? So we don't spam the development team?
A: We keep a list of known bugs for each current patch on the bug forum for each game. It’s a good place to start for information regarding bugs that we are aware of.

Bug Forums for each game:

StarCraft II -
WoW -
Diablo III -

Q: How is the current botting issues in WoW being addressed? As we all know they are more than rampant and annoying..
A: We address botting or exploitation in a number of ways. We actively investigate reports that are generated by the right click report feature used by players in game. That information helps us take action individually as well as improve our detection systems. These investigations take a great deal of time as our goal is to maximize the benefits with them.

Recently, the /afk report feature for the Battleground system has been revamped and should help address much of what has been seen in BG’s of late.

Q: How happy is Blizzard with the queue times right now? Are there plans to make getting support even faster?
A: I can't say I'm thrilled about them, but they're better than they've been recently. My job is largely centered around trying to ensure we're enacting support strategies that will bring those queue times down. I'm working on it!

Q: Whats the craziest things you have had to deal with in office?
A: Well, we HAVE had folks showing up outside the office protesting Hardcore Diablo character deaths.

Q: Why do users not have the option to delete their own account completely? It could be implemented with a built in safety feature, which puts a 32 days delay before it is finally deleted...
A: Hey Flow (can I call you Flow?)! We do have the ability to delete one's account by emailing [email protected]. We don't have a self-service method for this, largely to protect people from making rash decisions. Of the requests we receive to that address, you wouldn't believe how many people regret their decision days/months/years later.

Q: What is the policy about selling an account in WoW for cash IRL?
A: It's against the Terms of Use to sell accounts in this fashion; players who sell their accounts risk permanent closure. Buyers who purchase accounts through these illegitimate sales risk losing not only the accounts, but their payment as well (to unscrupulous sellers and scammers).

Q: Is there a pajama day at Blizz HQ? If there isn't, WHY HASN'T IT BEEN PUT IN PLACE?
A: In Customer Support, we have PJ days at the end of new hire training, usually accompanied by a Potluck for all the noms!

Q: Do you guys enjoy listening to your customers and do you share a laugh every now and then while reading the weird things people say and request on the forums?
A: Hey Trevor! Absolutely we do. Some of my best days are those when I get to laugh with a customer. Also...people do say some pretty weird things sometimes.

Q: There should be a way to appeal a name change when someone reports your name. most of the time they do it because there getting owned. Ive had to change names that weren't even offensive
A: You can absolutely appeal a name change. Go to the support site (, login, open a support ticket, and explain the situation and it will get a second look. That being said, if the name really IS bad, it will remain unavailable.

Q: Working in customer support for another gaming company, I know we have strict policies I wish we had more control of. What policies or procedures do you wish you had more control of?
A: I'm more in the position of helping to create policies, so I'm not sure I'm the best person to answer this question. However, we do allow for some leeway depending on the situation. If we creating policies that were too binary, then...why have humans do the customer service? It takes a human to really evaluate odd situations.

Q: How often do you guys get stumped and have to ask for help or look something up?
A: The game is fairly vast and while most of us are active players, we aren’t necessarily versed in all aspects of the game. Since we are all gamers ourselves, if one person doesn't know another might. We also have a lot of resources that our In-Game Support staff has access to.

Q: Sometimes, I receive a response for a ticket without ever speaking to someone. How do you decide which issues need to be handled personally, and which ones can be given a quick response?
A: We love talking to players online, and know that you guys generally prefer it that way. We've got a lot of tickets to reach, however, so we tend to reserve live chat for those cases when it's essential to resolving the issue, and when we catch the player online. Otherwise, we write back to the player with the answer/instructions that we believe will best help them.

Q: Do all of your GMs work at Blizzard HQ or do you let folks work from home or satellite CS centers?
A: All our support staff works in our various global locations, not just the HQ, but nobody works from home. Well, I do sometimes, but that's just because I can't keep myself from checking my email a hundred times a day when not in the office.

Q: Is the office decorated with alot of warcraft/Starcraft and diablo stuff? Like drinking from a wow mug?
A: Our office is decked out with the coolest swag, actually. There's plenty of Blizzard stuff like posters and figurines but in an office full of geeks, you can expect to find pretty much anything from My Little Pony over Nerf Guns to Star Wars and Lego... the list goes on.

Q: What is the purpose of GM responding in game tickest with RP personas? Do they make up their own RP introductions and farewells? Or are they pre-set?
A: I was flying overhead when I heard you had a question about RP personas! I hope you are finding yourself well this day!

This was actually something that happened kind of organically over time. When I first started in CS (back in the before times) this was something that was rare. We found that many players seemed to like it, and it let us have some fun. There is nothing mandating it, so when you see it, it's just something that GM decided they wanted to do, and they probably made it personally.

Q: Are GMs specifically assigned to a realm or do they respond to a mass list of tickets spread across all realms?
A: GMs aren't assigned to specific realms; they draw tickets from a single pool that includes all realms.

Q: There are some items that i accidentally deleted a while back but forgot about them (2 months ago) i cant restore these. What to do?
A: Two months is a long time, unfortunately. Unless they were tied to an achievement or something, it may be difficult for us to prove that you had it. I would caution folks to use caution whenever deleting an item.

Q: When dealing with a hacker complaint, how long does it take to analyze and process the complaint? I feel there is a lot of mystery surrounding this subject.
A: This really depends on a many factors. We want to make sure we investigate each case properly to make sure we are actually punishing those that deserve it and not just everyone that gets reported. It takes time to make that determination correctly and we try to work through those cases as quick as possible. We do appreciate the reports we receive from everyone, it definitely helps us try to keep our playing environment as clean of hackers as possible.

Q: I have a silly question. I've been helped by Game Masters a few times and i've always wondered, Do they get annoyed when asked for a GM joke after a solution for their problem has been found? Also, are they made up on the spot, or is there a secret binder or list that you keep for such occasions?
A: Straight off a colleague across the office: "Did you hear about the wedding of the two antennae? The wedding was lame but the reception was excellent!"

We're always happy to share a joke and laugh with you, of course! Some keep a list of great jokes at the ready, some are just really that witty.

Q: What's the most memorable (funny, weird, entertaining) ticket you've ever handled?
A: I once had to troubleshoot someone's jelly donuts for having too much jam in them. If you're out there, "Hi!".

Q: Do you choose ingame names or are they chosen for you?
A: Great question, paxbrat! You get to choose your own name during new hire training. We do make sure they don't mean anything or have some copyright on them, of course.

Q: Can you walk through the process for policy creation?
A: This is an epic question, but here's the short short version. There's a cross-team 'policy council' here that takes direction from Development leadership and input from a small group of veteran support managers. This group builds policy as content develops, and communicates those directions to the support teams as needed.

Q: What do you think makes WoW so popular?
A: Well, you, the players! It's the communities you build, the experiences you have together.

Q: What is the average response time on helping someone with lost/stolen authenticators?
A: It varies, but they are often handled fairly quick. We have a webform specifically for those who are having an issue with a lost/stolen'/broken authenticator. It allows you to attach an ID for proper verification.

Q: What experience requirements are required when applying for a Customer Support Job at Blizzard? (i.e. Computer sciences and other experiences). Do you guys hire customer support members often? Where can you apply and work as a customer support member?
A: Hey Tom! We actually have two Customer Service Representative positions posted right now, but at the moment they are specifically for people who speak Portuguese or Spanish. The requirements - apart from the specific language skills - are in line with what we look for in someone whose working language would be English though.

For more info on job postings, check our career opportunity pages at

A: To get this issue out of the way once and for all with a true 'blizz answer'; If a player forms a raid and sets masterloot, says nothing at all the whole raid about any loot rules. Is that player then entitled to do as he wishes with the loot that drops? Often you see the issue of being called a ninja for example.

A: People generally assume that when they join a PUG, they're going to have a fair shot at loot. Not stating any loot rules, and just planning on doing whatever you want with it doesn't exactly feel honest, and is largely against the expectations of the raid. I mean, you're basically tricking people into running that instance.

So, generally, we will evaluate those situations carefully, and take action accordingly. We typically will not re-distribute any removed loot though, since we do feel there are other looting options that could be used to avoid the situation.

It's a tough problem to meet everyone's expectations on, and another reason why we employ humans to make judgement calls.

Blue Posts
Originally Posted by Blizzard Entertainment
Old Maps and Map Addons
Yeah! That map was cool. I don't think it got much traffic though. Having an updated map is one of those wishlist items, but the info is already out there on fansites and such, and even a lot of that info is in-game now compared to back then, not to mention quest flow and getting around is far more intuitive, so it's not a particularly high priority.

Would it be possible to put thinks like a repair vendor icon or innkeeper icon in the in-game map?
I believe there are some addons that do that. If it were something a lot of people found useful I'm sure we'd considering adding it. We're fine with some options and additions being made available through addons and not as a core feature of the game. (Blue Tracker / Official Forums)

World PvP and Level Differences
why not add a stacking "dishonorable Kill" debuff that is applied whenever you kill someone drastically below your level. It could increase the amount of honor gained for killing the ganker. Something like a bounty system to add an incentive to hunting down those who prey on the weak.
That's an interesting idea, and we don't mind the idea of providing incentives (beyond faction pride) for high level players to get into PvP to protect their lower level compatriots.

The issue I see with systems like this is that they could be relatively easily gamed or exploited. (Blue Tracker / Official Forums)

LFR Feedback
I just dont have time for all the damn LFRs + new dailys + the actual raiding.
This may sound crazy, but maybe drop some of it? If you're raiding then you probably don't need dailies unless you want to chase the vanity items. And those aren't going away in the future.

Also, as it's been said on this thread, but I'll put it in blue once more: Kicking someone from a LFR raid has no effect on the chance of anyone else getting a drop from the boss. All loot is personal now on the Raid Finder, so by kicking someone you're not increasing the chance you'll get a drop. (Blue Tracker / Official Forums)

Guild Wars 2 - Hotfixes and Bots
ArenaNet recently wrote short posts on how they deal with bots and what the team that works on Hotfixes does.

Some new holiday themed art from the WoW TCG Winter's Veil Collector's Tins.

by Published on 2012-12-13 01:49 PM

On Fixing Reflects Damage, Option to Disable Screen Shaking, Blue Posts

Ion Hazzikostas Interview
Today's interview is with Ion Hazzikostas (Lead Encounter Designer) by Method. A summary of the main points is below, but reading the full interview is worth it if you want to see the full answers!

  • Item upgrades will have an effect similar to the Dragon Soul nerfs, making raids easier over time.
  • The raid Feat of Strength achievements will be removed in Patch 5.2. It isn't clear yet if there will be progressive nerfs or not this time, as players are not stuck yet.
  • Upgrading your items is meant to be a progression, but the new raid gear in Patch 5.2 will be better than your upgraded items, so upgrading everything isn't mandatory.
  • In Asia, all 25 player bosses have 8% more health and do 8% more damage. They also drop gear that is 8 item levels higher.
  • Balancing all of the progression systems for alts is something that is being looked at.
  • Daily quests are being used to tell the story and get players involved with the conflict between factions.
  • For now, daily quests will remain the only source of Lesser Charms.
  • Ion is working on a post about some of Blizzard's philosophies in regards to tuning and raid hotfixes.
  • Patch 5.2 information is coming Soon™.

Blue Posts
Originally Posted by Blizzard Entertainment
PvP on PvP Servers
I could try to reword a previous post by Daxx, but I'll just link it here:

The only thing I'd add to that is something I said over and over during BC when the big complaint was about Halaa: world PvP is not fair. We're not limiting who can do it, or in what amounts, and inherently some people will want to gank lower level players. Of course we later added areas like Wintergrasp and Tol Barad which attempted to balance the sides, but outside of those, world PvP is inherently unfair. Whether factions are imbalanced, or it's just a coward looking to trounce lowbies and run at the sight of an even-leveled player, world PvP is not fair. We've got battlegrounds and arenas if you want matched fights, and you can level almost exclusively in battlegrounds all the way to 90 if you want to, or dungeons for that matter.

The big issue here as I see it is that, and again Daxxarri's post above says it well, PvP realms weren't really proper PvP realms for many years, and now that they are again it's catching people off-guard. That doesn't change that they're working again as PvP realms. In most cases there's a solution to being ganked, whether it's calling on guildies or people from your faction, or escaping and hitting a different zone, BG, or dungeon for a while. We do have policies for very extreme cases when it crosses into ongoing harassment, but even being camped for hours is something everyone should be prepared for.

As it's been a fact of how PvP servers have worked since launch, it's not too surprising that others will respond with recommendations against being on that type of server if you don't want to accept everything that comes with it.

I like me some BGs, but leveling on PvP servers is just too frustrating. I've tried it, I hate it, and that's ok. It's not going to be for everyone. (Blue Tracker / Official Forums)

Transmogrification Rules Feedback
They should never do this. many grey items are 'fun' items and are in no way suitable for transmog. We would see way too many people outfitted with fishes as weapons, pots and pans, wearing nothing but a thong, or whatever funky 'fun' item that is out there.There is plenty transmog gear out there, choose from that.
This. It's true that transmog already opened some doors to some very silly outfits by allowing green items to be used, so one could argue that we could simply extend this to white and grey items and let the silliness go wild in Azeroth and Outland. But I don’t think that’s what devs had in mind when they added transmogrification though.

It was supposed to encourage players to hold onto items with sentimental or aesthetic value. Now, I’m not saying that silly outfits are bad, sometimes I can’t stop laughing at some of them, it’s great fun, but allowing grey and white items to be suitable for transmogrification would probably be a bit over-the-top.
Personally I feel that transmogrification brought some coolness and freedom to the game but at a certain cost, everything seems a bit chaotic now. I actually somewhat miss the possibility of recognizing someone’s progress and gear by just looking at them, but oh well, I’m getting nostalgic here.

Also remember that we have the following note in our transmogrification rules “a select few of these items will be prevented from being used to transmogrify if they are inappropriate“, so if we were to open this up to grey + white items, I’m sure that this blacklist would have to become much larger and I suspect that would create too many exceptions and become confusing to players.
As always, we’ll let you know if anything changes regarding this though. (Blue Tracker / Official Forums)

Season 11 Gear
Unfortunately the latest information I have is that the Season 11 Cataclysmic gear will probably only be added with patch 5.2, we wanted to add it sooner but we had some issues with it and had to postpone it.
Whenever they are added back to the game, you will be able to purchase them with Honor Points from the legacy armor and weapon vendors in Area 52.

Since Kris is saying that the gear is there, it's possible that the devs were actually able to add them already, I can't confirm this right now, but if they aren't there, you know when to possibly expect it. (Blue Tracker / Official Forums)

Blue Tweets
Originally Posted by Blizzard Entertainment
Is there a reason why we can't have PvP and PvE gear more similarly? In PvE you are hurt by RNG and in PvP you have to grind.
We think the PvE way is better, but there is no good way to recreate that with PvP vendors and drops in PvP would be weird. (Source)

you made it so rep is easier to get on ALTs, what about conquest gear cheaper on alts?
We think something like "Valor of the Ancients" for Conquest is totally reasonable. We're discussing the right solution. (Source)

Hello Greg, I have a 2 part Question. (1) are you happy with pvp now? (2) Have you visited the arena forums lately?
We're never satisfied with any part of the game. Visit Arena forums regularly. (Source)

I think you'd encourage it, but others are interpreting your reply as being against it...which is it? oQueue = broken
We have no problem with queuing mods. They should still work. We do not like using them to get around premade rules. (Source)

Why aren't Blood/Prot/Guard/Brew players allowed to do Arena? You try to accommodate others why leave those 4 out in the cold?
Really hard to make Arena tanks fun for others. Guy who can't die or be controlled = max frustration. They have a role in BGs. (Source)

Did Bliz take into account the extra players CRZ adds when planning the spawn timers for rare pets like the scourge whelp?
Spawn rates are designed around intended populations not empty zones. May need to adjust some but rare is supposed to be rare. (Source)

Phasing really is pants when you can't help guildies out. Really needs a solution. Group lead should determine phase, maybe?
Yeah, would love a solution like that. (Source)

The label MMO is meaningless and people by and large don't care what you call it. They just want to have fun.
Disagree. It's not about labels. It's about feeling like there are other players in the world. WoW isn't MP but MMP. (Source)

CRZ won't fill up your guild or your AH. We know that. But it is a step. (Source)

Any chance you guys will respond the issues regarding CRZ such as: and ? Thanks
Gathering and rare spawn numbers assume competition with other players. "I have a zone to myself" isn't our vision for WoW. (Source)

Why is this sudden aversion to instanced content Greg? Why is so bad that someon doesnt want to be in the world?
.We have a ton of instanced content. We just don't want it all to be, which is how Cataclysm felt. Instance != MMO IMO. (Source)
Waiting in line for your turn at the Brawler's Guild != MMO either, I'd say.
Disagree. It's the definition of other players existing being a thing. Instanced brawls would be != MMO in my book. (Source)
You are vanguard in the MMO genre. If most of your players in the MMO like instanced content over the alternatives
the feedback we heard from Cataclysm was NOT "I want to stand around in cities and queue more." (Source)
I don't imagine you recieved much feedback saying MAKE JUSTICE POINTS VIRTUALLY WORTHLESS and yet here we are
I think in your mind feedback = do what players say. We use feedback to make informed decisions, but we still make them. (Source)

Couple questions I'd answer first about Silvermoon flying. Will new tech make it easier? Is it just a slight inconvenience?
New tech won't help, just tons of art time to make the city hook up for real. It would take as much time as making a new city. (Source)

Reputation / Questing
What are the chances that reputation commendations will be implemented for past factions, such as those in old expansions?
Let's see how these work out, but possibly. (Source)

For 5.1 can we have a short term (20min?) LFR buff that simulates the rep tabards for the last rep we did dailies with today?
Talking about some ideas. So long as someone can't finish rep in one weekend by chain running, we're open to it. (Source)
What about "Rest XP" for gaining Reputation via Tabards? The less you use it, the more you can gather (to a point).
Yeah, that idea comes up a lot. We like it. (Source)

Wowhead has 57844 openings for the Blingtron package and no mounts yet. Is there an issue or droprate really that tiny?
But that would spoil the surprise... (Source)

I always wondered, can you be 'ordered' to go on twitter for work purposes, such as looking for bugs found by players?
Nobody tells me to go to the forums / twitter. I do it because I value the feedback and to help give something back to you. (Source)

Do you guys ever discuss class changes with popular theorycrafters?
Yes. (Source)

"consensus" is subjective and vague without numerical data. It's not just GC making/suggesting changes. "Dev TEAM".
Yes, and one of the reasons we have a dev team that works together closely is to guard against potential bias. (Source)

You only try to milk longer sub times for a minimal amount of work. Since most of the wow team works on titan
two incorrect / uninformed assumptions I'm afraid. (Source)

We are here again, where you claim to be right only falling back on authority. Why should we just accept without any evidence?
Having to convince players to let us make the changes we want to make isn't going to be an efficient way to design. (Source)

SWTOR Patch 1.6 Live
Patch 1.6 went live this week, with a new Warzone, heroic Space Combat missions, new Cartel Market items, and other new items. See the full notes or Darthhater's coverage guide for more info.

Fan Art
Some nice fan art has shown up recently.

by Published on 2012-12-12 08:35 AM

At Least Two Weeks for PvP Blog, Bug with Health Link Monsters, Error 3007 for Aus/NZ Area Users, Marriland 3DS Giveaway

Ghostcrawler Interview
Today's interview is with Ghostcrawler on Wowjuju. A summary of the main points is below, but reading the full interview is worth it if you want to see the full answers!

  • Future patches will keep the number of daily quests added more reasonable, similar to the amount added in Patch 5.1.
  • Having a queue and audience for the Brawler's Guild makes it more exciting; it isn't something that you are supposed to rush through. You get priority in the queue if you haven't done a battle yet for the day as well.
  • Unless you are one of the higher end raiders, you may not feel that upgrading all of your gear is worth the effort, and that is okay. Upgrading is another way to provide progression throughout the expansion.
  • The 10 / 25 man changes in Asia aren't a test for the US / EU realms, just a response to what players there want. No one wants to see 25 player raiding disappear though.
  • Main-hand and off-hand items will be allowed to be transmogrified with each other, as well as any weapons that use the same animation. Things like staves and polearms, the one handed axes, maces and swords, and the two handed axes, maces and swords.
  • Golden Lotus being required for other reputations was a way to reduce the amount of daily quests that were initially available to players.
  • Horde racials are likely better than Alliance racials for PvE right now. Only the top guilds have switched for the racials, but if more guilds do so then the racials will be adjusted.
  • Players can expect for Wrathion to call upon them during every patch in this expansion in return for increasingly more powerful rewards.

Patch 5.1 Hotfixes - December 11
Originally Posted by Blizzard (Blue Tracker / Official Forums)

  • "Bad Blood", "Bloodlines", "The Korune", "Ancient Guardians", and "The Source of Korune Power" will no longer sometimes place players into the wrong phase.

  • The Battle Fatigue healing reduction debuff has been increased to 30% (was 15%).

  • The Mogu enemies in the Ruins of Ogudei now drop correctly drop loot when slain

Dungeons, Raids & Scenarios
  • Creatures in the Molten Core, Blackwing Lair, and Ahn'Qiraj raid dungeons now deal damage according to their intended pre-Mists of Pandaria melee damage values.

Bug Fixes

Blue Posts
Originally Posted by Blizzard Entertainment
PvP CC Feedback
First things first, I want to make sure you’re aware that the information below reflects both short and long-term design considerations on our end. This isn’t all on the table for patch 5.2 for a number of reasons.

To make this clear right off the bat: This shift of instant casts back to cast times is not just targeted at crowd control. We also wish to start moving some heals back to having a cast time rather than being instant. That said, we’re not necessarily planning on overhauling many of the spells and abilities that have been instant for a long time now, such as Hand of Justice. We’re looking at some of the big outliers that we see brought up a lot, which are instant-cast, area-of-effect abilities like Blinding Light, or Presence of Mind in combination with Ring of Frost.

We think that there are too many of these AoE CC spells at this time, especially instant AoE CC, which can create some frustrating gameplay experiences. Some other particular crowd-control effects that are on our radar are abilities like Blood Fear, which we’re considering redesigning altogether, and Predatory Swiftness in combination with Cyclone, which feels virtually impossible to counter.

While we are talking about cc what about having some more spells share DR with each other. A pala can repentance/blinding light/ hammer. No Dr at all. Why is it that fear and blind share a DR and polly/fear and cycone dont? and many more examples like this.
We’re looking at diminishing returns for CC right now as a possible way to help with CC in PvP combat, but it’s the type of gameplay overhaul that can be risky to implement in the middle of an expansion cycle if the change is too drastic. We are, however, taking a look right now at the DRs within particular classes, as well as special snowflakes like Cyclone. Either way, the design discussion will undoubtedly continue! (Blue Tracker / Official Forums)

Pandaria Pet Battle Daily Quest Bug
If you’re encountering issues with obtaining the Pandaria Pet Battle dailies, the Grand Master Aki quest chain, or the Pandaren Spirit Tamer quest (started by Sara Finkleswith for the Alliance or Gentle San for the Horde), there is a workaround that we’ve had some success with.

Abandon all Pet Battle related quests and restart the Pet Tamer quest chain from the beginning (Audrey Burhep for the Alliance in Stormwind or Varzok for the Horde in Orgrimmar). This issue could be caused by making Pet Battle quest progress on multiple characters at the same time, and so we strongly recommend sticking with one character until the end to try to avoid encountering the issue again.

We realize the workaround isn’t ideal, and we’re continuing to investigate the cause. (Blue Tracker / Official Forums)

Blue Tweets
Originally Posted by Blizzard Entertainment
How can we expect ilvl upgrading to affect the tuning of future raid tiers?
Philosophically we want raids to be more about progression and less about instant catch up. (Source)
Going back to the old model where you have to progress linear through the raids from release of current expac?
That's the plan. We have older Raid Finder tiers now to provide the necessary gear. (Source)

Appreciate Lesser Charms move 2 currency but 5.1 has filled that bag slot w Commndtions. Any chance they move to currency too?
We wanted you to be able to loot them from players, which currency can't do yet. In the future we should be able to. (Source)

What about people that want to raid but don't want to deal with dailies? Add other ways to get charms pls.
You can raid without charms. You will gear up faster with charms, which seems fine: you can choose to play more or less. (Source)

Using multiple charms on the same boss per week in lfr (by repeated q'ing) intended or bug? Same chance every time?
we're fine with it. You'll eventually run out of charms. Same chance every time. (Source)
Will that also worlk on world bosses like Sha of Anger and Galleon?
Not on Sha. When we made him spawn regularly, we didn't think infinite Charms made sense any longer. (Source)

Haven't killed Galloen yet on my server. Horde camp, etc. GMs considered a month-long guild summoning quest or the like?
G is supposed to be the rare boss that not everyone gets. We learned a lot from him and have changes planned for future bosses. (Source)

What's the limit for players inviting other players in brawlers guild?
I believe we started with 1 invite once you reach high rank. (Source)

Does WoW really need obscure glancing blows and crit supression mechanic? It seems really outdated like resists.
Yeah I could see an argument to phase those out. (Source)

How come we dont have the random fight in the Jade Temple anymore? The scroll of strife and peril. I miss the alternative boss
It had bugs we couldn't solve. We hope to bring it back. (Source)

Dont forget to offer alternatives to charms too. Otherwise it would not make sense since dailies would still be required
It's called "bonus roll" for a reason. You don't need it. (Source)

Do you have a stance on people queuing several groups for a random BG and using timing to ensure they end up together?
You mean using a premade to stomp noobs? What do you think? (Source)

Does Blizzard have plans to clean up CC a little? Getting stunned, feared, again and again can get a bit frustrating.
Most people don't want their CC nerfed, just the other guy. DRs might be a place to look though. (Source)
How would you feel about a bar that fills up and once its full you cant CC that player until its empty?
That's kind of like having one DR (maybe with more variation than just 50%) but we've considered it. (Source)

in the future, any plans for total revamp of pvp? i.e. get rid of arena/RBG(in current form) and implement new pvp structure?
We rarely scrap features and start over. We usually iterate towards what are (we hope!) stronger designs. (Source)

The "PVE vs. PVP issue" is frequently misunderstood and over exaggerated. A balance scapegoat.
Agree. Players would still be mad if we didn't change X, but they wouldn't have a reason for why we didn't change X. (Source)

Idea was: skills remain the same in both contexts; only changes in metrics are isolated. + Less testing.
We do that though. Look at PvP Power, CC durations, the healing debuff, etc. (Source)

Very well said, this game should be about constant steady pressure and healing, not burst.
well, burst should be a strategy too, but not the only strategy. PvP is more interesting, we think, when matches vary. (Source)

Live Chat Thursday: World of Warcraft Customer Support
Originally Posted by Blizzard (Blue Tracker / Official Forums)
This Thursday we’ll be holding our first-ever CoveritLive chat featuring a panel of some of our most veteran customer support representatives. This is your chance to seek clarification on support policies and procedures, understand the philosophies that shape how we assist players, as well as meet a few of the folks behind those tags!

While this chat will be focused on customer support for World of Warcraft, our panelists will be equipped to field some questions about Diablo III and StarCraft II support policies as well.

When: 5:00 p.m.–6:00 p.m. PST Thursday, December 13

  • CS Forum Representative Vrakthris
  • WoW Game Support Manager Marcus Maczynski
  • SC2 Game Support Manager Angelo Concepcion
  • D3 Game Support Manager Andreas Unger
  • Senior CS Information Specialist Charles Areson
  • CS Social Media Manager Antonio Achucarro

Format: The CoveritLive event will be hosted right here as a moderated chat, meaning questions and comments from participants won’t be viewable to the public unless selected by us. Be sure to request an email reminder below so you’ll be alerted before it begins. You’ll be able to log in using Facebook or Twitter credentials, or you can create a temporary username within the CoveritLive client, once the event is live.

Give the Gift of Warcraft
Originally Posted by Blizzard (Blue Tracker / Official Forums)
Looking for great stocking stuffers for your friends or guildmates? Blizzard’s got you covered. For a limited time only, you can snag the following holiday deals in the online Blizzard Store:

Be sure to get your Winter Veil shopping done soon, though -- these deals end January 1, 2013 at 11:59 p.m. PST.

Comics - Dark Legacy Comics #367
DLC #364 has been released.

by Published on 2012-12-11 01:03 PM

Patch 1.0.6a Incoming, Scheduled Maintenance - December 11, Still No Plans for Holiday Events, Blue Posts

Ion Hazzikostas Interview
Today's interview is with Ion Hazzikostas (Lead Encounter Designer) on ConvertToRaid. A summary of the main points is below, but listening to the full interview is worth it if you want to hear the full answers!

  • Looking back at the daily quests, anything that rewards player power feels mandatory to raiders, but this has to be balanced with giving purely cosmetic rewards. There has to be enough of a reward to encourage players to do some quests, but not so much that it feels mandatory for everyone.
  • The Patch 5.1 daily quests took in to account the Golden Lotus daily quests that rewarded you with more daily quests and kept the number being added this time more reasonable.
  • Blizzard wants to keep delivering content and storyline progression through daily quests, because it gives you a better understanding and connection to the faction you are assisting. Tabards ended up with the player running dungeons for rep and never learning anything about the faction whose tabard they had on.
  • Valor Points being necessary for raiders due to item upgrades feels better than daily quests because of all of the different sources for earning Valor Points versus only being able to do daily quests for reputation.
  • Brawler's Guild is working out well, with the limited invites keeping queues reasonable.
  • Showing the number of LFR bosses that are dead was making it very slow to fill groups.
  • The addition of LFR has allowed Blizzard to target Normal difficulty more towards organized guilds that play together regularly and use voice chat. Previously, Normal difficulty was used by both organized guilds and PuGs, which made it somewhat easier than intended.
  • Staggering the release of the raids worked out well.
  • Heroic Sha of Fear was a worthy end boss in terms of the amount of time it took to defeat. It is almost impossible to make encounters that the best guilds won't be able to beat in a matter of days when they are spending so much time raiding. Only 28 guilds have killed Heroic Sha of Fear so far.
  • Larger patches in the past needed everything to be complete before shipping, which sometimes caused delays. With separate patches for raids and the other content, we are able to see more frequent patches.
  • Patch 5.2 is coming Soon™ and will include a large and more traditional raid tier. It has been a while since we had a raid zone that was as large as Ulduar or Icecrown Citadel. Blizzard will talking about what will be in it and how many bosses soon!

Method Interview
Manaflask had the opportunity to speak with members of Method about their thoughts on the first set of Mists of Pandaria raids. They seemed happy with the staggered raid releases, pointing out that it worked as promised by allowing them to not have to try and do all of the bosses at once.

Method agreed with what Ion said in the interview above, saying "In my opinion the difficulty of these encounters are harder than ever, people are judging the content on the speed in which top guilds are beating these encounters when they shouldn't be. The quality of the guilds in the Top 10 now are so high it's impossible for an encounter to stay alive more than 1 reset unless its either bugged or impossible".

World of Warcraft Fast Patch 5.1.0A Notes
Originally Posted by Blizzard (Blue Tracker / Official Forums)
Bug Fixes
  • Pet Battle Abilities that use a shoot or missile animation will now properly display their visual effect.
  • Disabling Loss of Control in the Interface menu will now also disable the red cooldown swipes on the action bar in addition to the notification in the center of the screen. Loss of Control Alerts can be disabled in the Game Menu by going to Interface > Combat > and un-checking Loss of Control Alerts.
  • When Loss of Control Alerts are enabled, the red cooldown swipes will not be displayed for abilities that were already on cooldown and in situations where that cooldown will last longer than the loss of control.
  • Night will now fall at the proper time on all realms.
  • Objective icons in Scenarios will no longer incorrectly persist until the Scenario is complete.
  • Fixed an issue that could cause crashes during Pet Battles.
  • Mac
    • Fixed an issue that could cause a crash to occur during in-game cinematics in OSX v.10.6

Patch 5.1 Hotfixes - December 10
Originally Posted by Blizzard (Blue Tracker / Official Forums)

  • The Mechanized Fire should now be easier to reach in the course of completing "Dream of a Better Tomorrow".
  • Players that have completed "Better With Age" and "Crime and Punishment" can now properly acquire the quest "By the Sea, Nevermore" from Zer'ik in the Dread Wastes.
  • Players on the quest "Sentry Wards" will no longer be placed in the incorrect phase.
  • The quest "Enemies At Our Door" can no longer be shared.

Pet Battles
  • The Battle Pet ability Stone Rush now has a 1 round cooldown (was 0).
  • The Cinder Kitten is now has increased health. It looks like that armor helps a little after all.
  • Several Battle Pets now appear during times of day more appropriate to their ecology.
  • Singing Crickets are now considered Rare pets. This change does not apply to pets that have already been acquired.
  • Silithid Hatchlings should now be less elusive.

Brawler's Guild
  • Fixed an issue that could cause Zen'shar's Eyes of Warding to persist after he despawns.



  • Various Hozen rare spawn creatures are now less likely to evade and despawn.
  • Clawlord Kril'mandar will now be visible to players that have completed the quests "Domination Point" or "Lion's Landing".
  • Huntress Vael'yrie in the Krasarang Wilds now properly offers Stable Master services.

Dungeons, Raids & Scenarios
  • Normal and Heroic mode raid bosses now grant 40 Valor Points each upon being defeated.
  • Terrace of Endless Spring
    • Tsulong
      • Elemental Shaman will now always be properly eligible for loot after defeating the Raid Finder version of this encounter.

  • Mogu'shan Vaults
    • The floor of Elegon's chamber should now always reappear after he is defeated.

Bug Fixes
  • Classes
  • Fixed an issue that could cause in-game cut-scenes to be skipped when sound is disabled.
  • Fixed an issue that allowed players below level 85 to see and loot certain Treasures of Pandaria.
  • Fixed an issue that could allow the Healing Ward provided by Vol'jin during the Dagger in the Dark Scenario to function outside of the instance.

Blue Posts
Originally Posted by Blizzard Entertainment
Monk (Forums / Skills / Talent Calculator)
Patch 5.2 Monk Changes
The following changes are currently on the table for 5.2:

  • Life Cocoon will be undispellable and won’t interrupt the cast at the end of the effect (and players will also be able to jump as well).
  • We’re working to resolve the issues with Renewing Mist not being able to be used while mounted, though it will dismount the caster after it is cast.
  • Soothing Mist will no longer be able to be Purged, so it will work in a manner similar to the Priest's Penance. It will still be considered a periodic Heal.
(Blue Tracker / Official Forums)

CC in PvP
CC in general is totally out of control, too much instant !@#$ going on
We would very much like to make it so that more crowd controls start going back to having a cast time. We feel that instant cast spells should be something that's rare to see and we admit that they have become far too common. (Blue Tracker / Official Forums)

LFR Boss Counter Removal Feedback
"oh no someone decided they didn't want to chaperone the mouth-breathing astounding idiots, we better penalise them for valuing their own time." Your logic, and apparently Blizzard's too.
One of the reasons why the counter was removed was to reduce the amount of players fishing for a fresh instance. It was something that was becoming an issue for all the players that were stuck in on-going groups waiting for new players to join.

When those groups were waiting at, say 2/3, the queue would start looking for new replacements, those replacements would see the queue and decided to skip it in favor of a fresh instance, creating and endless loop for the guys inside the instance where more people would leave as they grew impatient, making it harder to complete the run.

As it is right now, if you enter an on-going run, you're pretty much guaranteed a fresh instance on your next visit. In addition, the developers are considering adding a buff that players in LFR might receive if they wipe on a boss that would boost their stats, which they also hope it might help those impatient players that will leave their current LFR run after a wipe. (Blue Tracker / Official Forums)

Future Challenge Modes
Will you guys ever consider adding more CMs, perhaps old dungeons like Ragefire Chasm/Wailing Caverns?
Actually, the developers would like to add Challenge Modes to existing dungeons from previous expansions. No timelines or anything, though, but it's definitely something they're considering. (Blue Tracker / Official Forums)

Bonus Roll Feedback
While I understand that getting an item that you already have can be somewhat frustrating, this is actually nothing new, since the very beginning of WoW that players have been killing bosses and getting completely randomized loot.

The Elder Charms of Good Fortune are supposed to be an extra chance at getting loot, if anything, having this option the way it currently is, might be already too loot “friendly” in my opinion.

This option was added because we understand that sometimes players can be after a specific item (remember those Dragonspine Trophy hunting days…), this way they get to decide which bosses are the most important for their characters and have a higher chance of grabbing a specific item that they’re so anxious to get their hands on. (Blue Tracker / Official Forums)

Blue Tweets
Originally Posted by Blizzard Entertainment
RE: Player Model Upgrade difficulty; Greg, can you elaborate for laymen what makes the project "huge"? Implies more than skin.
Look at the Pandaren as an example. New textures need new models which need new animations. (Source)

I would say overall "too little to do" has not been feedback we have heard often for MoP. For Cataclysm, yes. (Source)

Can a new 90 alt catch up gear-wise this arena season with conquest being usable for item upgrades? MoP seems alt-unfriendly.
We agree we need more alt solutions. MoP was designed to be compelling without alts. That means if you have alts, there's too much (Source)

Hey can we get an option to mail guild invites to alts?
Would love to see that (with some kind of guildmaster control). (Source)

Yes that may be true but did you guys ever stop to think and listen to people saying gating isn't fun.
Yes. The opposite of gating tends to be epic grinding followed by nothing to do. We try to strike a balance. (Source)

"There was no alternative to the head enchant. There are plenty of alternatives to valor gear." what are they?
Killing raid bosses for one. (Source)

UI / Addons
The new item tooltips are a mess. Whoever though this looked or conveyed information better was wrong. Please revert.
We like it. Can you elaborate? (Source)

The addon that let us paint the world? That could've been fun, but you engineered the game to stop that.
it wasn't to nerf fun. It took all the individual responsibility out of raiding. (Source)

Talent/Glyph + D.Journal taint bug is starting to drive me nuts. Reload UI 2-3 times to use stuff Bliz pushed as key features?
Taint bugs are almost certainly caused by mods trying to access stuff they shouldn't. (Source)

Hey will WoW's taint detection be worked on? I am pretty fed up of my addons being blamed for things they don't even look at.
If the addon goes after a protected feature, it gets the taint. It's pretty cut and dried as far as I know. (Source)
75% of my raid has to /reloadui to change glyphs/talents. Taint spreads like defile! Very difficult to debug.
I am sympathetic, but we can't debug all of the addons players develop. There are great sites out there that attempt to do so. (Source)

Why are UX /UI changes slow in WoW vs. system changes?
Depends on the change, but UI often involves code changes while many class changes can be done through data (by designers). (Source)

Can we have a UI feature to show how much of an enemy absorb we have left to break through? Absorb Absorb Absorb isn't helpful
Yes that's definitely on our wish list. (Source)

Holiday Desert and Card Gallery
Blizzard is once again collecting holiday cards and deserts based on the Diablo, StarCraft, or World of Warcraft franchises.

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