Does equal amount of complaints about every class mean everything is balanced? Makes ya think.
To some there's a disconnect between what they want, and what we agree is best for the game, or what we're able to deliver at the current time (depending on what we're talking about). We're managing a live game that (ideally) appeals to the millions of people playing who have widely varied interests. You might want a specific class nerfed, a change reverted, some feature added, etc. and we take that feedback, get some info, and hopefully have some kind of response. Most of the time though that response is going to be that we have no current plans to do so, or that we don't agree with the feedback, but hopefully we provide enough info to at least make our case known.
In addition, there seems to be an expectation that we're going to continue discussing topics we've already made statements on. That we're ignoring the issue because we're not continuing to discuss certain topics beyond our initial response on it. While I agree an open dialog is nice when it can occur, it's generally best for us to relate our thoughts on specific topics, and then watch the feedback that we receive after. Continuing to kick the hornet's nest, as it were, is rarely productive.
If there are specific questions we haven't gotten to yet, then that's our bad. In some cases we may avoid some topics specifically, or maybe don't feel that it merits a response. In others we maybe just don't have an answer yet. We are in the process of developing some new forms of direct developer communication, though, tied to forum interaction. We're hoping it helps out in some of these areas.