I know we often see Blizzard as an entity that is evil and only care about milking others ad infinitum. But I know, for working in the industry, that this is not true. A lot of devs are passionnate about a lot of things. But most of the time, if there's no demand, they cannot do anything.
To see Blizzard opening themselves like this, to invite Nostalrius and Kern, by creating a discussion area on the forum, they've shown us how their public practices have matured. To have a message from the executive producer himself is proof that they care and will do everything in their power to get the heart of their old players back.