That's cool, because you don't have to play it.Should they? No. It is bad for business. In more ways than one.
I don't want a world where I quest solo as a ret paladin with 1 ability for 30 levels on a 15 second CD while I transverse in the worst community gaming has to offer. All the while once I hit cap to be told I can't raid unless I heal because balance is so bad that entire specs of the game are entirely useless for end game. Then when I heal it costs a fortune and a week to farm 1 nights raid mats as a healer for Molten Core only to watch 15 people AFK while the other half of the dps auto attacks to avoid pulling threat on a boss that does 1 thing every 2 minutes.
While I might actually be put in back and told to res those that die and if I enter combat I'm getting kicked for timmy sitting on the bench.
Or I could just pvp and get 1 shot by warriors and mages who actually get to raid. While I try to gain anything in a 3 day AV run. With little to no reward. Maybe I'll ransack Hillsbrad and get some honor for my shitty welfare gear.