I think Jaylock really does have inside contacts at Blizzard, or is psychic: http://www.mmo-champion.com/threads/...-Toxic-Players
In all seriousness, I am mostly okay with this, except I am sure that toxic players themselves will abuse this (3-4/5 realm or guild group of tards in LFD abusing the report feature like they already do with kicking, anyone?), and that the mail restrictions are completely ridiculous. To other non guild players, sure, but even assholes need to be able to send their guildies items or mail gold to an alt.