A point of fact people seem to be forgetting is that the behaviors that will get players silenced have always been terms of use violations since Wow launched (so those of you spouting the usual "SJW" nonsense can shut the fuck up already). The only thing changing here is method of punishment.
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People like you are part of the problem and have convinced far too many players to give up on using the tools Blizzard has given us to moderate our community.
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Nothing dumb about it. Again these behaviors have always been against the terms of use and have always been reportable. This is simply a new method of punishment. Nothing more nothing less. They won't need to hire more GMs as the number of reports is unlikely to change in any significant number.
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The only reputation that mattered during vanilla was if you could contribute to progression. If you could then you got a free pass to do whatever you want and most of the people doing all of this supposed blacklisting were the ones you and others claimed were shut out for being toxic.
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And this quote is a good example of what I said in my last post.
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And here is another good example.
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Blizzard has zero tolerance for abusing their customer support systems and have a history of permanently closing accounts over it.
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Blizzard already said the action taken against that person was not for what he was reported for but another entirely different terms of use violation which came to light due to the reports. I guess that pretty much blows the whole "hurr durr bli$$ automates for the monies" bullshit out of the water.