SOOOO many assumptions are being made in this post. I lost count. First it was flying, they gave you flying, now people are bitching about WHEN the flying is coming and HOW it is coming? really? You people need to get out more, or find a different game if these types of things are that big of deal for you.
Also, they DON'T OWE YOU SHIT in terms of 'communication'. They can make the game, and only ever release the notes on what they changed, hell, they don't even have to do that. Waiting a year IS acceptable, unless the only enjoyment you get from this game is flying around, and as I and others have said, if this is the only thing that makes you enjoy this game or hell, this type of game, then just move along.
To say they have bad service because their vision of the game, and your vision are different does NOT mean they have bad customer service. You don't have twirst their arm to get information, they don't owe you any of it...you should be happy they give you any information. This would still be a VERY succesful game if you never heard anything from them, only the bitchy, never happy crowd is the only one that seems to care if they get a response or a change to what they want, and if EVERY single one of those people left, it would still be a fun and successful game. Don't forget that. Stop expecting them to bow before you and acknowledge/change everything you think they should, because you think they should just because you pay them $15/mo to play a game. They don't owe you shit.
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Except it is THEIR game, and THEY want it to be experienced in a certain way, which is their right. Like it or don't, but to ASSUME there is no justification just because you don't agree with it, doesn't change the fact that there IS a justification.