Exactly, most of the "casual" content of the game, which is 80% of WoW is anti social. Just because you are doing things with other people doesn't mean you communicate with them. LFR, LFG, random BGs, world quests, all of that is like playing with bots.
What WoW needs is too feel like an MMO, catering to "wah wah i don't like people in the game want to play on my corner" is the reason the game is boring and dull now. The community sucks because most people aren't able to communicate decently