So they finally noticed that different cultures have different norms for non-verbal communication (yes, different cultures have different norms for how long an eye-contact has to last so it is deemed polite), promptly called it "racism", and then backpadled when someone else pointed out to them that there are people who struggle with communication?
Maybe they should have asked someone who knows about those kinds of things before making statements like this?
The were in an university, were they not?