Ornyx - Laying the smack down!

[Racthoh]

doesn't make a whole lot of sense. the game is built for such a wide audience that it's only natural for individual players to be uninterested in all but a few areas of the game.

the correct answer to "what else is there?" would be "play another game" instead of "go play battle pets".

[Cosmic Janitor]

What was the metric for the 25%?

[Ulfric Trumpcloak]

I assume you're trying to make a joke about content, because, looking at your Armory, it appears you've only engaged with about 25% of Legion.

Perfect answer to this moronic and indeed very unprofessional comment.

https://m.youtube.com/watch?v=h2pW8IKKo2Q

Around the 5:30 mark to be precise.

[Greenmagoo]

A troll getting called out on their bullshit with no insults or derogatory language and some people act otherwise. People just looking for excuses to complain for not getting the answers they want.

The response thread is full of laughs.
https://us.battle.net/forums/en/wow/...4917221#post-1
Ornyx response.

Note: Pardon my after-hours post, I know this is no-CM hour :P

The WoW forums have always been a place of back and forths between CMs, Devs, and Players, and I've watched the back and forths between Lore, Kalgan, Tigole, Bashiok, Eyonix, Tseric, etc and our players for years, and I just want to be clear that we don't consider this anything new. I think it's what makes our forums a fun place while discussing serious issues. I'm appreciative of the overall conversation, though, and I've read through all of it, both on here and /r/wow, throughout the day.

My post in question was directed at a snarky player on the "there's no content" train who hadn't touched a good amount of Legion's content, including LFR, minus a wing of Nighthold. My comment to the player was only pointing out facts, albeit in a snarky way not unknown to the forums.

I think folks have gotten confused by the message on both sides. If you tell me, "There's nothing to do in Legion!" I'll tell you that's a lie, flat out. If you tell me, "There's nothing for *me* to do in Legion!" or "Nothing in this patch makes me want to play!" that's a topic I think we can discuss. Now, the post in question was the former, and, as said, in an attempt to be catty towards me, that comment was made. It's easy to delete a comment and move on, but it takes a lot more willpower to engage in a conversation, call out false statements (even if done half-assedly in a joking manner), and try to engage on the real issue.

Our team is not part of Customer Service, and we don't necessarily adhere to the same levels of 'professionalism' that they may in their day-to-day, and, even when we do, it's very much relaxed as it is in most of the industry. Not trying to put down our Customer Service compatriots in any way, they do a stellar job, I just think its important to note that our teams goals are different. My goal here is first and foremost engagement and community-building, and I'm given free rein to do that as I see fit (albeit to my own pleasure and detriment). I appreciate everyone here who talks about their time in CS roles, I've had some experience in them myself, and I understand the difference of the role vs the audience in both capacities.

An interesting note, but I don't see our team as 'professional', in the sense that we uphold ourselves to some golden, glorious, corporate standard. I consider us 'experts' in our crafts, but nothing more than players who sit at the developer's table who have been given blue text and sometime receive emails with information that you may not see.

05/23/2017 08:24 PMPosted by Shrew
So GD's righteous indignation is chasing off another Blizzard employee? The only one that still posts here?

No one's chasing me off, don't worry.

I think we can all stand to take and throw a few punches, and we'll all get along better if we have a bit of fun.

[Deleted]

Why are people getting their panties in a bunch over this then?

[Deleted]

He was not abused in this case. Not at all.
The Blizzard rep was out of line and should be replaced.

And he wasent out of line. Not at all.

[Aggrophobic]

And he wasent out of line. Not at all.

He was and it's even worse in his response.
"Out of line" is relative of course but most companies would not like their employees to act like this.
It's more likely to turn customers away than bring in new ones.

[Deleted]

As an employee, talking to a customer, you were completely out of line. Your remark of "i do whatever i want, i don't answer to anyone", is bullshit. You're a blizzard employee. You have superiors. I hope they make it clear to you why you were wrong, since apparently you don't get it.

No he wasent, 2017 and you still think the "customer is always right" BS.
The dudes tryed to be snorky and he responded accordingly.

[ls-]

It's funny how CM w/ the cutest avatar is the most savage of them all O_o

[Ielenia]

Maybe he was posting on an alt? Raid progress doesn't show up account-wide, only per character.

Raid progress doesn't, but achievements do, unless you tick a somewhat unknown option in the interface menu to display only character achievements, in-game and in the armory.

[Deleted]

Perfect answer to this moronic and indeed very unprofessional comment.

https://m.youtube.com/watch?v=h2pW8IKKo2Q

Around the 5:30 mark to be precise.

If you dont like the shit blizzard is shitting, then go and do other shit?
Patch 7.2 is alot of shit, but legion overall is quite good .

[Emerald Archer]

Perfect answer to this moronic and indeed very unprofessional comment.

https://m.youtube.com/watch?v=h2pW8IKKo2Q

Around the 5:30 mark to be precise.

You clearly only read that part of the post then, and ignored the

"I think folks have gotten confused by the message on both sides. If you tell me, "There's nothing to do in Legion!" I'll tell you that's a lie, flat out. If you tell me, "There's nothing for *me* to do in Legion!" or "Nothing in this patch makes me want to play!" that's a topic I think we can discuss. "

But yeah man, stay sensitive.

[Greenmagoo]

So the poster that was quoted by Ornyx is not bothered by it.
https://us.battle.net/forums/en/wow/...917221#post-18

It was me he responded to and his comment didn't bother me honestly.

I'm pretty sure I've seen more than a quarter of Legion anyway, so it's a moot point.

[Cyram]

The response wasn't even that snarky or mean-spirited - it pointed out the truth.
No cussing, no sass.
And yet people still get offended by it?
My, my, those who were offended are surely gonna become the "can I speak to your manager" kind of people, who think they can say and do whatever they want because they¡re "paying for it".
Ugh.
Great response by the blue, hilariously real.

[Lochton]

http://blue.mmo-champion.com/topic/1...ofessionalism/

This, this makes me laugh so much...

[ComputerNerd]

It's their jobs.
If they don't like it they should leave.

If your employees mock your customers for just about any reason, they should be removed or at the very least be disciplined.
They are not helping themselves or the company by acting like the trolls they are mocking. It'll only creats more "shit", as you call it.

Their job is to provide communication.
If you want to define that as part of their job, then you pay a sufficient contribution to justify you making that decision.
Until you have that amount of influence in their pay packet, you don't have the right to dictate how you should treat them.

Follow your own advice.
If you don't like it, you leave.
They won't miss you.
Nor will we.

[Lightbull]

The response wasn't even that snarky or mean-spirited - it pointed out the truth.
No cussing, no sass.
And yet people still get offended by it?
My, my, those who were offended are surely gonna become the "can I speak to your manager" kind of people, who think they can say and do whatever they want because they¡re "paying for it".
Ugh.
Great response by the blue, hilariously real.

I'm going to shorten this post somehow and make it my signature. Couldn't have said it better.

[Deleted]

He was and it's even worse in his response.
"Out of line" is relative of course but most companies would not like their employees to act like this.
It's more likely to turn customers away than bring in new ones.

Well you are right to your opinion, but i dont agree.
True but most employers wont let their staff get harrased either.

And maybe you are a dude who needs his safe space.

[Jaylock]

Pretty much, to be honest. If the comment was more along the lines of "There's nothing to do in Legion/7.2 for me", that's a different story. But saying there's no content when you've only done one wing of LFR and only a few dungeons doesn't really add up - especially in a dungeon-centric game like WoW is known to be.

Just answering the troll with a troll though. All in good fun.

Also, hi MMO-C!

Thanks for the response Ornyx!

Keep up the good work over there! Also, cans I have some infos on 7.3 and the next expansion plz?! :P

[The Oblivion]

damn some people are whiney bitches. if you think his comment was wrong or out of line, you need a fuckin reality check.