[Video]Mean American passenger makes Ryanair employee cry at Brussels airport

[Shinra1]

Are you perhaps dark-tinted as well, Shinra1?

dark-tinted? Is that what you're calling black nowadays?

Are you toilet seat complexioned?

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I must have watched a different video. Where did it say he was black? Why does it matter even if he was? He was filming it himself. The video only picks up in the middle; there's no telling A) how long it went on before he started with the phone, B) the measures Sabrina had already taken to try to help him before he started, or C) the colour of this jackass' skin.

The title of the video and the description box on youtube says so.


Sabrina is a cry baby, she needs to do her job or resign if she is incompetent.

[bladeXcrasher]

First, this is in the EU, not the US. The TSA makes Moscow airport security look warm and inviting.

Second, even in the US, you don't have to have a boarding pass to get through. You just have to show something like a digital receipt. That way, for example, if your child is coming back from a school trip from out of the country, you can present said digital receipt, explain that your child is coming off the flight and you want to greet them at the gate, and go through that way.

I've done enough transients through DOM, so what you claim is laughable. You go through 2 sometimes 3 checks there.

Second point, I doubt that as well since I have NEVER seen anyone other than airport employees escorting unaccompanied children. But I'll look that up later just to humor you.

edit - You need to get a special gate pass.

[Shinra1]

50 euros to print out a ticket? WTF??? Isn't that like the price of an airfare right there?

Also, the girl probably had autism based on how bad her customer service was/how unresponsive she was.

I agree with you. She seems like she is going through something in her private life. I'm more surprised that none of her co-workers stepped in and dealt more appropriately with the customer. Instead they were all standing around with their back turned towards him.

I guarantee you that Sabrina is a closet racist. She had a nasty attitude.

Anyone in the man's situation would be upset to pay extra for a flight he already paid for. All she had to was call the supervisor.


They coded up against him. The trump card of the Caucasian female is to cry and this results in the Caucasian male to react, irrationally most of the time, this historically used to occur with black men being falsely charged, imprisoned and even lynched. 'Protect the female now and ask questions later'.

[Polyxo]

Generally, yelling at airline customer service is on par with yelling at retail workers. They usually don't have the power to do what you want them to, and have to just take whatever you throw at them.

[Tomservo]

The guy filming and Sabrina both stink. He was in the wrong and got angry hoping they'd just let the fee go. She should have just called a supervisor instead of ignoring him and then crying for sympathy.

[Kasierith]

I've done enough transients through DOM, so what you claim is laughable. You go through 2 sometimes 3 checks there.

Second point, I doubt that as well since I have NEVER seen anyone other than airport employees escorting unaccompanied children. But I'll look that up later just to humor you.

edit - You need to get a special gate pass.

Which is possible to obtain, usually for the purpose of accompanying a minor. These passes are set up with the airline, and are valid for going through security passes, essentially indicating that the airline is taking responsibility for you going to or from the gate for the purposes of facilitating the care of one of their passengers. As for having no means to escort unaccompanied minors to or from the gate and having to rely on airpoint employees to do so, you are quite simply wrong. If you do have a child and encounter this situation, and did not set things up with the airline ahead of time, go to the live person doing check in for the airline your child is flying on.

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That's incredibly insulting, people aren't automatically white knights for standing up for another person who happens to have a vagina.

A white knight is someone who jumps to the rescue of someone who doesn't need it in the first place, hoping to get laid.

I wouldn't bother. The people who spout off that kind of nonsense are pretty much just reflecting how they actually think, which typically amounts to "no one likes me because I think of other people this way, so this must be how the world is." Engaging them in conversation over it is not productive.

[Rudkobing]

Crocodile tears. That guy got pretty mad pretty quickly. Sabrina did have some nice tits.

[GreenJesus]

How did he get to the boarding area without a printed pass? Security usually needs to check off on it with their pen or whatever.

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The guy filming and Sabrina both stink. He was in the wrong and got angry hoping they'd just let the fee go. She should have just called a supervisor instead of ignoring him and then crying for sympathy.

Supervisor may be busy doing other shit rather than talking to a toxic individual that ignored the rules.

[Kasierith]

How did he get to the boarding area without a printed pass? Security usually needs to check off on it with their pen or whatever.

Transfer flight, by the sound of it. He had already gone through a security check at a different airport within the EU, so the connecting flight didn't have a security check in between.

[Silver Forte]

Making America look bad, one racist asshole at a time.

[Mormolyce]

Someone telling someone else to stop being a prick (basically) is white-knighting nowadays?

Generally people who think "white knight" is some kind of terrible insult are exactly the kind of prick in the video. So when other pricks get told to stop being pricks, it's deeply offensive to them.

[Forgettable]

Some douche and some unprofessional employees. That's it.

[Endus]

To be fair, she should have gotten her manager. She handled that unprofessionally by pretty much ignoring him while he was speaking to her, though it is hard to say what went down before he started filming.

Yeah, no. It opens when she's clearly already told him what the issue is, and what he needs to do. He's not leaving her alone, which is why she warned him she'd call Security. And he didn't, so she did.

The professional response when a customer is harassing you and you're waiting on Security is to ignore them and not escalate. If she had the capacity to leave, that would have been better, but she doesn't.

You don't have any right to talk to a supervisor, because you don't like what a customer service rep's told you. The only reason they'd let that happen is if it's their policy, which it could easily not be. I've worked in customer service positions where there were plenty of circumstances where we'd refuse to let the customer speak to our supervisor. And that was working with American clients, so it's not something Americans shouldn't understand. If there's a clear answer, and your supervisor isn't going to do anything other than what you've already done for the customer, there's no real point in wasting their time.

My guess is she told him he needed a boarding pass and refused to do anything to help him beyond saying that, so he go pissed. He over-reacted to be sure, but she should have tried harder to help him fix his situation.

Why? He needed to pay the 50 euros that was required. She was perfectly willing, I assume, to take his money and provide him with the changes needed. He was refusing to pay the required fee.

Abusing employees in an attempt to get a freebie is the kind of thing that should get your services cancelled (in this case, cancelling his flight entirely, even if it meant refunding his original payment), and barred permanently. And in extreme cases, like this, potentially jail time.

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Transfer flight, by the sound of it. He had already gone through a security check at a different airport within the EU, so the connecting flight didn't have a security check in between.

If I had to guess, he had a flight from Point A to Brussels, to catch a connecting flight, and his first flight was delayed, so he missed the initial connection. They e-mailed updated boarding passes to their customers for the new connection, he didn't bother checking his e-mail for his and printing it off (there's kiosks at local airports for this, I assume there are in Brussels as well, she offered to do so for the $50 that I assume is a standard fee for such, and then after some back-and-forth, the filming started.

[Doctor Amadeus]

I was with him until he started attacking the bald guy who should have minded his own business, but attacking him was wrong. He was upset and she should have gotten her supervisor. She also didn't deserve the personal insults, or rude behavior.

But after the attack yeah, glad they ban him, hope other airlines follow.

[Shadowmelded]

If I had to guess, he had a flight from Point A to Brussels, to catch a connecting flight, and his first flight was delayed, so he missed the initial connection. They e-mailed updated boarding passes to their customers for the new connection, he didn't bother checking his e-mail for his and printing it off (there's kiosks at local airports for this, I assume there are in Brussels as well, she offered to do so for the $50 that I assume is a standard fee for such, and then after some back-and-forth, the filming started.

According to a Ryanair spokesman (so take with a pinch of salt) he didn't even check in. The printing fee is 15 euros, checking in at the airport is 50 but he might have checked in and also had a musical instrument (which costs 50 as well) since he's apparently a busker and allegedly posted a video last year claiming German police were racist for stopping him busking in the street. Only source I can find on that (no video) is the dailymail so eugh maybe not super reliable but if you look at the playlists he's made on his youtube channel it seems to fit a pattern.

[Endus]

According to a Ryanair spokesman (so take with a pinch of salt) he didn't even check in. The printing fee is 15 euros, checking in at the airport is 50 but he might have checked in and also had a musical instrument (which costs 50 as well) since he's apparently a busker and allegedly posted a video last year claiming German police were racist for stopping him busking in the street. Only source I can find on that (no video) is the dailymail so eugh maybe not super reliable but if you look at the playlists he's made on his youtube channel it seems to fit a pattern.

Yeah, the short answer should be there's plenty of reasons he would have to pay the fee, and demanding a freebie and abusing the customer service rep when she won't waive it isn't acceptable. Assuming she was calling security with that phone call (don't speak Dutch), it looks like she handled this as best as she could have; the only thing is that, upset as she was, she should have been able to hand off to another employee if there was one handy (and it looked like there were).

[Ealyssa]

What were his alternatives? Pay 50 euros or not board the plane?

Yep that were the exact terms he agreed on when buying the ticket in the first place.

Too stupid to even read basic contract information and showing it to the world. Quite pathetic actually.

Glad to here ryanair banned him. They dont need entitled customers not following the rules.

[Shadowmelded]

Yeah, the short answer should be there's plenty of reasons he would have to pay the fee, and demanding a freebie and abusing the customer service rep when she won't waive it isn't acceptable. Assuming she was calling security with that phone call (don't speak Dutch), it looks like she handled this as best as she could have; the only thing is that, upset as she was, she should have been able to hand off to another employee if there was one handy (and it looked like there were).

I do speak dutch and she basically said "Can you please come to gate [blah], there's a passenger that's being awkward". The other people were probably the trainees the guy was referring to.

[Endus]

I do speak dutch and she basically said "Can you please come to gate [blah], there's a passenger that's being awkward". The other people were probably the trainees the guy was referring to.

Yeah, if they're trainees, she can't hand off. She may have been talking to another employee at another station, or security, and either way, that's the proper response, as is ignoring the customer until they arrive.

[announced]

her service was pretty bad but he was making the situation worse. I dont know why she didn't get her supervisor right away or at least tell him a reason why not if its not possible. Myself I am in the customer service business and when a customer asks for your supervisor you either tell him "no problem" and get them right away or you need to give them a reason why its not possible ( out to lunch/not here/left for the day etc). Because she ignored the customer he just kept venting and venting more and more. The employee needs more training though on how to handle tough customers