I received an email saying Trion was giving me 30 free days and I looked at my account page and verified that I do have 30 days gametime remaining. The problem is when I try to log into the game it says I have to have an active account in order to play. Any ideas what the issue is or is Trion expecting me to purchase another subscription in order to redeem their 30 free days?
I was going to post this on the Rift main forum but it looks like you can't post there unless your account is active.
After a password change it all seems to be working now so if you're having the same issue try that first.
My guess would be from way back when you account got hacked by that security hole they had. This assume you had a active account between march-april and then deactivated before they gave this away.