It wasn't hostile, it truly was unhelpful and rude to insist a problem is not real by insisting on a pic when it's obvious it bugs this person. Other people have since confirmed it happens to more people. Instead of saying nothing at all Roose (and now you) are just creating additional problems by making the person feel like a troll when they have a legitimate complaint/problem.
The description isn't so complicated it needs a picture, many other people have surmized the problem and have said what they could about it.