So I am in Alderaan on my level 30 Juggernaut playing with my wife. We are doing the heroic quest "Assault on Fort Alde". We are slowly taking down one of the big champion mobs and a Trooper shows up and starts funneling heals into it. They don't get flagged. I can't do anything about it, whether they had something to do about or not a patrol aggros on us that shouldn't have and the CC runs up. This fight takes over five times longer than it should have because this player just sat there harassing us.
So of course I submit a ticket write it up include information because their Customer Service is incompetent. "Error submitting ticket" now I can't even open up the window again.
So I try the forums write up a few paragraphs detailing the issue with the ticket window. "Server is busy won't load!" all of it is lost.
I suppose it's just as well because I know for a fact I'd get an email fromt he customer support team about the ticket asking for screenshots or some other garbage.
I'm just venting because it's almost like they are TRYING to piss me off. Why is their customer service completely ignorant about the game and the english language? Why are their forums always crashing? They had a bigger budget than any game in history!