SWTOR was just aweful, i cant imagine anyone doing a worst job at support. They concluded a ticket my gf opened a month ago because loot went to the wrong person. She made the ticket right away. And their answer was basicly, its so long ago now that they cant fix it anymore. I laughed so hard They never replied to a ticket made about ingame mails that went lost either. I called them once and got someone who spoke horrid english, but it did go pretty fast, altough it was a simple matter.
WoW, imo, has fantastic support. Got hacked twice and both cases everything was fully resolved and restored within 2h of picking up the phone. First time i was hacked they even banned the account before it could be used to do some real harm, pretty quick thinking.
I hope ANet does atleast half a decent job as Blizzard and itll be fine.