1. #1

    Install ERROR #1 (0x13370001) Fatal Exception (Possible fix)

    Possible Fix. my wife got the beta and was having problems installing the beta on windows 7 64. we kept getting this error over and over.

    Step 1:
    click on start in the command window type %programdata%
    Delete the folder Battle.net and Blizzard Entertainment
    close window.

    Step 2.
    Run the Installer.
    follow normal install operations until it crashes.
    dont close the crash log.

    ((((THIS IS AN EXAMPLE LOG)))) (scroll down till you see my bold text)

    ===========================================================
    Blizzard Launcher.exe: (build 1364)

    Exe: C:\ProgramData\Battle.net\Client\Blizzard Launcher.1364\Blizzard Launcher.exe
    Time: Mar 30, 2012 5:08:41.027 PM
    User:
    Computer:
    ------------------------------------------------------------------------------

    This application has encountered a critical error:

    ERROR #1 (0x13370001) Fatal Exception
    Program: C:\ProgramData\Battle.net\Client\Blizzard Launcher.1364\Blizzard Launcher.exe

    The instruction at "0x07AC23A0" referenced memory at "0x1704716C".
    The memory could not be written.Project: 19140301
    Build: 1364
    Project Name: Blizzard Launcher.exe

    ------------------------------------------------------------------------------

    ----------------------------------------
    x86 Registers
    ----------------------------------------

    EAX = 1704716c EBX = 03d612fc ECX = 07ac2580 EDX = 07ac25f8
    ESI = 265cbd5c EDI = 1704716c EBP = 0018da28 ESP = 0018da10
    EIP = 07ac23a0 FLG = 00010206 CS = 0023 DS = 002b
    ES = 002b FS = 0053 GS = 002b SS = 002b----------------------------------------
    Stack Trace (Manual)
    ----------------------------------------

    Address Frame Logical addr Module

    Showing 28/28 threads...

    --- Thread ID: 4692 [Current Thread] ---
    07AC23A0 0018DA28 0003:000003A0 C:\Program Files (x86)\Panda Security\Panda Global Protection 2012\ssleay32.dll <---- THIS THREAD IS WHERE YOUR PROBLEM IS. Reguardless of what program it says is installed here.. this is the program causing you issues. this example has panda global protection 2012, mine was VodBurner. what ever program you have installed that this line points to. disable or uninstall it (rename folder?) follow step 1 again, then install again. if your still crashing please post only this part of your log (up to kernelbase.dll)

    --- Thread ID: 1856 ---
    75843A8B 015EFF0C 0001:00012A8B C:\Windows\syswow64\KERNELBASE.dll
    ___________ END LOG __________________

    After uninstalling vodburner and following step 1 again. it installed with no issues. currently downloading

  2. #2
    --- Thread ID: 1820 [Current Thread] ---
    079513A0 0018DA28 0003:000003A0 C:\Windows\system32\ssleay32.dll

    the problem is after entering system32 there simply isnt any ssleayfile in there >_<

    sure hope you got a suggestion for me <3
    Last edited by Mythrawnudo; 2012-04-07 at 11:07 AM.

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