Ebbikenezer:
You know that I fully agree with you. But raging right back doesn't really solve anything, either.
The truth is that most people are, indeed, as ignorant, entitled and self-centred as you say people are. A customer buys a product and is unhappy with it: Well; it's really too bad, but that was their personal investment, and it's not the crafter's fault that the customer is unhappy. The customer made the choice of purchase.
Crafter want to make customers happy so that more customers will decide to purchase, though. But customers don't know or understand anything about the crafters' lives. They don't WANT to know. Because most people simply don't CARE about other people anymore.
A crafter, to a customer, is just a nameless, faceless automaton whose only reason to exist is to make the customer happy.
It's bullshit, arrogant, demeaning, ignorant and blatantly stupid, but there you have it: That is what people, on the whole, are like.
We can rage all we want, but that's not going to change anything. So instead, we could try harder to make people aware of the fact that, on the other side of the product, is a person who made that product. They've spent hours upon hours, and much of the project was tiring, annoying and stressful, but the product is their baby. Their creation.
I think it would help the world if people in general would be more aware of the people behind a product, and less focussed on their personal interests and demands.
So to the world:
Game developers don't do this work for the money. If you want to make lots of money, game development is DEFINITELY not the way to do it.
Making a game is hard. Designing and maintaining a system, modelling the graphics, setting bug-free code... They're all really, really hard. Lots of work, little pay.
Respect that a little.
Respect craftsmen. Respect a stone-mason. Respect someone who can build roads, or bridges for their craft. Respect carpenters, respect electricians. And respect code monkeys, modellers, music composers and system designers a bit more than you're doing now.