We have recently encountered errors when manually linking some Guild Wars 2 accounts with Guild Wars accounts. While this error does not affect all accounts, we have had to halt providing this service at this time to prevent any other accounts from being affected by this issue.
Please note, we realize that players are anxious to have their accounts linked so that they can claim their reserved Guild Wars character names and Hall of Monuments rewards. However, do not worry. The account management pages will contain a feature that will allow players to link their accounts as intended. This feature will be available prior to the Headstart events.
Guild Wars Support Team
Does anyone know if this in effect yet?