I have recently got a permanent ban from playing GW2 during the past 3 hours.
I have used the chat a couple of times to help people or point out events going on. I have not sworn in chat or use any type of bot. I have been reading reddit/twitter and people who have had their account hacked got banned to save the account. I sent in a customer support ticket to arenanet but I'm kind of worried because of other people saying how long the wait time is.
Is anyone else encountering this issue right now, other than this I'm having a great time .
Also, I have not received any confirmation on why or how I got this Ban.