So I've been playing the game a lot for the past week and it has been a lot of fun so far, but there is one thing that now has me bothered. I decided to buy 10$ worth of gems (800) yesterday and I have not received them yet. It has been over 24 hours and it is suppose to give them out instantly after purchase. I put in a ticket to support last night and they have not answered back to let me know they are fixing or even looking into the situation.
I understand the game is new and they need to work on things but when it comes to people spending real money they should have it working 100% of the time. If that is not possible then they should not have it up and running yet.
I am posting here to see what other people think and also to see if anyone else has had this issue. Hopefully Anet will correct this problem before I go to my bank to get my money back.
Well judging by the fact that it was down for quite a long time and they had to stop purchases of the game on their website i guess it's because they are compeltely overloaded... Im sure they will look into when they have the time...