I kinda disagree, and i think it is horrible and another horrible thing.
When first learn of this, ok cool, they are changing it that you have to do something before getting gear as it was way back in tbc and classic when you have to gain reputations with factions to gain usefull items to begin with.
I thought it will be the comeback to those days.
Today i look on front page of mmo champion i see they removed it, because of the rage of vocal minority.
I kinda liked the idea of having to reach some lvl of affection with the faction to have the ability to gain some nice gear.
But of course they have to remove it.
Expansion started cool, but those changes are making me angry and i am thinking of deleting my wow account because of it.
What would it matter if you would take one or 2 days more before getting justice gear, it wouldn't hurt anyone.
It is not about hearing your customers, it is about hearing the vocal minority which is less then 5% of overall player base.