1. #1
    Blademaster
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    Oct 2009
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    Memphis, Tn
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    G/f's laptop keeps crashing when she brings up WoW

    Alright, so my g/f laptop keeps crashing whenever she brings up WoW, she can play for a little bit but then bam crash, and sometimes it even freezes up the whole laptop, and it happens every time she logs on, have no clue why. She has deleted the WTF, Cache and interface folders, didn't work, updated drivers, didn't work, even uninstalled the game and re-installed it and still didn't work. when it does crash shes gets an error 132, don't know if that will help with any suggestions- thanks so much!

  2. #2
    Mechagnome Joathen's Avatar
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    Aug 2010
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    South Florida, USA
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    The 132 error message you are experiencing can be caused by many things. If you haven't yet, please try the following steps first.
    1. Fix File Corruption

    Assuming that you've played the current installation of your game at least once, there are folders with important game data in them which may have become corrupted. Please follow the instructions on the Fixing Corruption and Damage in Your Game Files page (http://us.battle.net/support/en/arti...our-game-files)
    2. Update Drivers

    Be sure you have the latest motherboard, video, sound, and network card drivers. More information on identifying your video, sound, and network card driver versions can be found on the Driver Update page. (http://us.battle.net/support/en/article/200576) Drivers should be available from the manufacturer's website for each individual component. Motherboard drivers will be available on your motherboard or system manufacturer's site. It is important that you follow all precautions given by your motherboard manufacturer when updating drivers or firmware. See the Hardware Manufacturers page. (http://us.battle.net/support/en/article/300508) You also want to make sure you have all the available updates from Microsoft. (http://windowsupdate.microsoft.com/)
    3. Memory Diagnostics

    Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as the Windows Memory Diagnostic, (http://oca.microsoft.com/en/windiag.asp) available directly from Microsoft. We recommend the extended test suite, which takes the longest time to run but is the most thorough test suite available with this tool. Please ensure that you follow the directions properly when using the tool. If any errors are found while it runs it could indicate that a physical error exists with your memory (RAM) and you will want to contact your system manufacturer or the RAM manufacturer for assistance in replacing it. Windows Vista includes its own RAM diagnostic tool, please see our Windows Vista Memory Diagnostic Tool section for instructions.
    4. Close Background Applications

    A program running on your machine could be causing issues. Please try closing all background applications.
    5. Check Hard Disk for Errors

    Check your hard disk for errors by following the instructions on the ScanDisk/Defrag page. (http://us.battle.net/support/en/article/629)
    6. Overheating

    An overheating computer can lead to instability and crashing. You can monitor your heat levels during play by downloading the free version of HWMonitor. (http://www.cpuid.com/softwares/hwmonitor.html) Start up the program and let it run while you play the game. After you experience instability or a severe loss in frame rate, exit the game and see what the max temperatures reached. If your CPU goes over sixty Celsius or your GPU (video card) hits eighty Celsius or above, then you likely have an overheating situation that will need to be dealt with. Overheating is usually caused by a buildup of dust and dirt inside the computer case, or by the malfunctioning or failure of a cooling fan inside the computer. "Overclocking" of computer components can also lead to excess heat.

    Wall of text, I know, I'm drunk; sue me. :V
    Last edited by Joathen; 2012-10-06 at 07:09 AM.

  3. #3
    Warchief Violent's Avatar
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    Michigan
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    What are her laptop specs?
    <~$~("The truth, is limitless in its range. If you drop a 'T' and look at it in reverse, it could hurt.")~$~> L.F.

    <~$~("The most hopelessly stupid man is he who is not aware he is wise.")~$~> I.A.

  4. #4
    Do any other games crash?

  5. #5
    Quote Originally Posted by Crillyc View Post
    Alright, so my g/f laptop keeps crashing whenever she brings up WoW, she can play for a little bit but then bam crash, and sometimes it even freezes up the whole laptop, and it happens every time she logs on, have no clue why. She has deleted the WTF, Cache and interface folders, didn't work, updated drivers, didn't work, even uninstalled the game and re-installed it and still didn't work. when it does crash shes gets an error 132, don't know if that will help with any suggestions- thanks so much!
    Make sure she is running in 32bit and dx9, pandaria gave my laptop issues when using 64bit and dx10, none without.

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