So I haven't been playing GW2 since MoP released but my buddy sent me a text earlier today asking if I was playing because he saw my character online. I let him know it wasn't me and when I tried to log on it said that my email was not associated with any account. I received an email from arenanet....
"Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.
Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.
-The ArenaNet Team"
I went over to the support site and tried getting together a ticket. For me to even fill out a support ticket, I need to include my product key. I looked through my email trying to find the key but was unsuccessful. I did get the "Welcome to GW2" and the "Activation of your GW2 email" but not the product receipt email I normally get with digital purchases of game.
Did you guy's end up getting the product key/receipt from arenanet when ordering a digital copy? I didn't really have plans to play much anymore until an expansion came out but it still sucks knowing my character/account is probably being abused right now. Another question I have, when ordering anything from the online shop... you have to enter your credit card or paypal info before being able to purchase anything right? I don't remember tying my credit card or anything to the account so I'm sure this isn't something I need to worry about.
*Edit*- Also, why does arenanet make it possible to change the email of an account without email conformation. I don't ever remember not having to confirm through an email when making any account changes.
TL;DR- Account got hacked, email associated with account changed. Did you receive a receipt or product key via email? Is there a credit card/paypal account tied to these arenanet accounts?