the wait time is fairly long due to a lot of players and not enough Gm's and it doesnt help with all the ppl you see on wowbash.org that send gm tickets with random bullshit. Not even asking for help. More like asking for a joke.
Blizz should deffo hire more Gm's
for your case. however i must also agree with you. That it was rather dumb thing to do
You should seriously complain again. do another ticket and say the fact. You made the ticket the same moment it happened. You cant be held responsible for the wait time. I would never accept it and fight it with nails and teeth
if you waited 5 days. yes. your fault. The fact that it took 5 days. Nothing you could have done anything with