Now that he does know about the restoration service, wouldn't it still be the best option to take? I'm not sure of the exact specifications, but the last time I had to use the restore service, it showed items gear I vendored way longer than 5 days.
Reading is good.
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It's a long wait time because people keep sending tickets in for item recovery when they could just use the website.
When you accidentally vendor something, can't you just go to the next tab on the vendor for your buyback?
EDIT - To directly answer the OP's question - No. You issued the ticket within the alotted time, so you should not be penalized for the GM response time. You should have discussed this more with the GM when you were talking to him.
As for the long time until GM response - meh. It takes as long as it takes. Always longer at the beginning of an expansion. You just should not be penalized for their response time.
Last edited by yjmark; 2012-10-12 at 01:47 PM.
I'm going to divorce my reply from any arguments about what tools you should or shouldn't have used. I don't care about that in terms of whether or not you did the "right" thing according to some other people. My problem with support times is more fundamental: Blizzard can afford to scale up their support. They're not some mickey-mouse operation barely breaking-even...
Some blue was on record chastising someone on the official forums (wish I could find the post) where they basically said that no, our $15 a month doesn't fund content patches, raids or dungeons so the OP in that case shouldn't complain about "paying for content". Apparently it's supposed to pay for support.
Based on that and that alone: Fuck no a five-day wait isn't fair. Not if you're apparently paying $15 a month for support.
Knowledge is power, and power corrupts. So study hard and be evil.
I might just have been the case the GM had a clue and you don't.
edit: And on topic. The GM wait times are a complete joke. Their only saving grace is the competition being equally slow or even worse.
Last edited by thevoicefromwithin; 2012-10-12 at 02:43 PM.
I think he should have realized that you had to wait more than the time allotted to get it back. I probably would have called blizzasrd and complained though. they want nothing more than to please their customers
The cake is now an alternative fact.
Does the item restoration tool work differently in USA than in Europe? Maybe in USA it's automatic, but in Europe it's not.
I disenchanted, by mistake, an item and used the tool and I still had to wait for it to be manually approved, which took almost three days.
Restoring a disenchanted item is probably a bit more complicated in some way. As Matchu pointed out. What if you used the mats from the disenchanted item, how would they reimburse the cost from that.
~Living is easy with eyes closed, misunderstanding all you see.~
~Just because we can string words together to form what looks like a coherent sentence does not mean the sentence really makes any sense.~
People wait stupid times for a GMs attention because people do stupid crap like vendoring their new mounts. I have had to wait days for real serious issues (game breaking bugs) because people waste GMs time with daft tickets.
Doesn't the item restoration service go back more than 5 days? If so, wouldn't it still show up there?
A similar thing happened to me with a weapon from DS last year. I accidentally vendored my primary weapon (after getting done tanking a dungeon so that's why my primary dps weapon was in the bag). I had to wait a week, got told "can't after 3 days." I was a tad more hostile in my next ticket telling off the first dumbass GM. With-in 6 hours of writing the second ticket, I got my weapon back.
"Do not only practice your art, but force yourself into its secrets, for it and knowledge can raise men to the divine." -- Ludwig Van Beethoven
5 days is acceptable, since it's the start of the expac.
However, he should get his item back. The game shouldn't even allow you to vendor stuff like that.