Okay, I give up. Been talking to 4-5 different GM's in the past few days, including a senior GM.
Lots of tickets that did nothing, with a huge amount of waiting time.
This is the story:
Last thursday we killed Garalon, in Heart of Fear. After giving away 3 items out of the 6, the corpse of the boss despawned and we lost the remaining items.
The guild masterlooter opened a ticket, and asked to restore the items, and to give me a head piece that dropped.
Alas, a player in our guild have also won that same item from a coin bonus roll. And there it all started...
Tickets were made, conversations with GM's kept coming. Both me and my masterlooter did everything we could to get that 1 annoying item to the right person, me.
But the answer we kept getting is: You are wrong, the head did not disappear with the boss, it was given. To the person who got it from a coin... We sent screenshots of the chat, of the loot tracking addons, nothing mattered to them. They just looked at their game logs and told us that 25 people didn't see correctly, and the head was given to a person who didn't even want or need it. AND, that they could take it from him and give it to me, if the master looter will open a ticket and ask for that to happen. We decided to keep trying and get justice, and save that as a last solution.
Days passed with a few more tickets, when we finally gave up, and decided to compromise and to ask to transfer the head from the player who got it (from a coin, in reality, from the boss, according to blizzard) to me. And of course that this player did not mind, he didn't even need it.
But of course, now we get the answer that a GM can't interfere with loot distribution. After telling us more than once that they can do it, because according to their logs, it dropped from the boss.
So yeah, you can say it's only an item. There will be others. But we've been unlucky enough with drops lately, now we lose them to bugs? And NOBODY is willing to help make things right?
P.S. I have a screenshot of a GM telling me that the coins are bugged and they're working to fix it. Still didn't help them realize they're wrong about this.
1. Coins are really bugged atm, looks like GMs can't see what item was given by a coin and what was dropped by the boss.
2. Master looter should loot everything and spread the loot after. Don't risk bugs, Heart of Fear is full of them.
3. No point in arguing with a GM, he won't even care, he will check his broken logs and tell you to GTFO.
Have a nice evening!