*It is a great help to us when players use the reporting tools that we've included in the game, though. It seems that use of the AFK reporting feature has dropped off considerably, which is unfortunate, because it really does play a direct and active role in our investigations. Ultimately, cynicism doesn't help us catch the offenders. And yes, I realize that bots will clear the AFK flag by getting into combat. Rest assured that the reports can still help.*
Notice how he uses "can still help" instead of "does help". It could help...if anyone would actually bother to really check the reports out. Is it really surprising that people use the afk-button less and less if we see literally no result, we have no idea how they really work...and about 50% of players do not even know how to use them? What sense does it make to vote someone afk if 12 of 15 players in a BG are bots(happened to me twice tonight)????
The current way of reporting needs way too much time(finding every bot on the map etc.), is way to difficult for many players...and there are literally no visible results(they ruin the game night after night and from bot users I know that even if they get a ban for some days the benefits of using bots easily make up for that). It feels like absolutely wasted time to report anyone....
Last but not least: 1 gamemaster from the US checking european servers and vice versa at night....you'd catch hundreds of bots per hour...do that for a week, ban the bots for a month and the bot using stops in less than 2 weeks...guaranteed. Instead the customers get a non-working tool so they are busy and blizz can say "oh, we are trying our best".