I often hear people complaining about long ticket wait times, so out of curiosity I'm making this thread.
Also, many times I read "talked with GM about x, contacted GM about y" and most of the time reasons "x" and "y" could be solved by simply using google.
I always thought support is there if you really need it, if something happened and you have no way of fixing it yourself.
So, during my playing time (started playing during 2.1 if I remember correctly, my account has been active 32 months since then (cca 130 days played)) i've made a ticket 3 times:
1 - During MH raid, awesome +shadow damage cloak dropped and we rolled on it. I won, but loot master didn't see my roll and lock got it. I was really sad because that was an awesome cloak for my spriest and i waited a really long time to see it drop so i made a ticket, but GM told me he can't do anything unless lock contacts him. Everything worked out fine in the end.
2 - During Cata, i was doing quests in Silverpine Forest and when I abandoned one quest and went back to pick it up again, the whole area was empty, no NPCs in sight. I waited 4 days (until weekly reset), and because that didn't help I was forced to ask help from support to advance that questline.
3 - one year during Winter Veil, there was some cake that you could obtain only one time, but many people didn't know that you should save it for later for achievement, and not eat it right away. I was one of those people so a ticked was made.
I think those are legitimate reasons for contacting support, and now I would like to hear what you people have to say about this.