So my wife and I enjoys to play the game. She is usually just enjoying herself, farming and doing dailies. Whilst i like to raid.
Yesterday, both her and mine account were suspended without any reason whatsoever, That was 5-10 min before raid time. I was on a laptop in a hotel
and totally stressed out over having to get the cd keys ect within minutes.
I managed to reset my password and can now play again. She dosent speak english so well, so she tried to also reset her password but she couldnt remember the answer to the secret question, and suddenly it says to many attempts and the account is now locked.
Even though they can clearly see its the same card that pays for both account, they want us to scan a copy of a driver license and answer all the secret questions that none of us can remember what we wrote when we created the account years ago.
I tried the "send a scan og a driver license" before. And next I had to take a photo of the actually game and send them that.
Granted, we should remember the answers to the secret question, but.... Now we are forced to close the account. We dont really want to level a character to level 90 again.
I can understand if there was something suspicious. but this was a problem blizzard suddenly created. We have the full name, adress. We can phone them,
we know every detail of the creditcard numer that also pays for the other account the tickets have been made from. Yet, its not enough...
Its really really annoying suddenly out of the blue having to spend so much time on this, and now it seems we are locked and must give up the account.
Dont know if we will be able to close the account when they wont allow us to log in, so probably just have to talk to creditcard handler to stop payments.