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  1. #81
    Pandaren Monk
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    I like that they're biting back, but I would prefer they just start ignoring the questions/complaints they have answered 10,000 times already.

  2. #82
    Stood in the Fire
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    I love it, should go one step further and just delete the posts by the same group of ill-content whiners.

  3. #83
    I am Murloc!
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    What would be refreshing would be for there to be a gaming company with every single developer and community manager a thirty-something plus old-fart gamer, someone who started on computer games when most of the people playing today weren't even a fully formed sperm cell yet, and they'd treat the community with an attitude of "We make the game the way we want to. If you like it, awesome. If you don't, piss off. Whether you pay or not is up to you." and they'd just slap temporary bans left and right on their forums to people whining and bitching, deleting their threads and posts promptly, with a simple message to the person being banned: "STFU now, please."

    Yeah, yeah. I'm sure someone will come here and say "buh buh we're customers, we are entitled to respect and and...", and yes, I'm sure a lot of people would be massively butthurt about that kind of treatment and move on. On the other hand, that could only make the community better.

    Instead we have this company, going out of their way to bend over for every single random Jack and Jill, brown-nosing the community just so the little children in it won't have hissy fits and temper tantrums. Funny thing is, their lack of spine only serves to make their little child community act like spoiled little brats, just like in real life.

    Break out the [Leather Belt] already.
    Last edited by Sydänyö; 2012-11-13 at 07:12 PM.
    've is short for have. C/Sh/Would've or c/sh/would have. Not c/sh/would of.

  4. #84
    Quote Originally Posted by Elysara View Post
    I'm glad they decided to start biting back. You have to remember that CM's are people too, and people have faults. I don't visit the offical WoW forums often, But whenever I do...those poor CM's.

    Some of the dumbest things ranging from "Blizzard doesn't give a shit about PvP" too "Really Blizzard? -Issue here- You're fucking retarded" too "Blizzard can't make smart decisions, It's a company run by retards" etc...

    If you deal with that day after day? I would like to see how long it took until 'you' snapped. Don't always be so quick to defend the people that do nothing but bad mouth a game they pay for..which in retrospect, Is baffling in itself.
    I have for 25 years it's very wearing but can be incredibly rewarding to. Days I've wanted to snap at customers and I have had it worse than the blues, I've had to face my customers in real life person to person. Not across a digital divide. What kept me from snapping, when I stood there and really listened to what the customer was saying their body language, I was able to find a way to come a happy medium that defused the situation.

    Oh and so you know, there were some times we couldn't get the result for 3 weeks. I made it a special point each week somewhere in my daily routine to personally call up the customer and let them know that I had not forgot about the problem and told them exactly what efforts myself and the company had done to rectify the problem.

    Third week the problem was rectified but it took a lot of people in the company to get it fixed, that customer is the companies best customer to date. Self promotes the company for us, takes no pay for it and physically brings friends and acquaintances into the company to show us off - making them customers to.

    That is when it's most rewarding, Blizzard honestly needs to say on their forums, NOT twitter, NOT myspace. Their forums what they have progressed in fixing, what they haven't and some kind of time line that can be reviseable (within reason) when they will have an answer for these disgruntled customers.

    Either that or have Mike Morhaime or Bobby Kotick (not some underling) the top end brass come out and say to their customers " We can't fix this, have no intention on fixing this. Thank you for your patronage and we'll be sad to see you go.

    The more they drag this out and enrage the customers, the more likely the customers will never buy another product and worse will go on a campaign to make sure everybody knows what was done and not done; be it whatever that irrate customer was upset about.

    In short Mike and Bob, buck stops here; time to step up.
    Last edited by Tharn; 2012-11-13 at 07:17 PM.

  5. #85
    Quote Originally Posted by Tharn View Post
    Rofl, I've run into this attitude SO many times when I've been training in Companies. Here's an exert of one of my training session with a fortune 500 company seminar I did for them.

    "Ahem, thank you all very much for joining us today we're here to have a nice discussion and offer some timely refresher points to an already outstanding group of employee's on the role and importance of CS and CSR's. The first thing I'd like to talk with you about today is who is a CSR and what is there responsibilities.

    Any member of the company from the President right down to the janitor is a CSR and has a responsibility for keeping the Customer happy if they come to them with a complaint, concern or heaven forbid a compliment. Why? the customer is your employer they pay your wage, they allow you to grow your company and possibly afford any one of it's employee's the possibility of future advancement within the organization.

    Yes we've all had the over enraged customer, the customer who resembles a terrible two year old. Enraged customers can be the most difficult to deal with. That is when you my esteemed colleagues <points into the assembled crowd> will bring your magic to the cause, as Customer service specialists it's you who brings calm to the storm; you who listens to customer with genuine caring and concern. Why? because this customer is enraged about something your company has done. You didn't do it, but that customer is an opportunity. Yes an opportunity to change their opinion, to turn their rage into joy.

    Why do we do this instead of telling said 'verbally abrassive, enraged" customer to take a hike. Because a lost customer is a lost opportunity! one that you will never get back. It's should be NO surprise to anyone in this room that an enraged customer will go and tell everyone and his brother about how 'YOUR COMPANY' harmed them in some way. The people will tell 10 of their friends and those will in turn tell 10 of their friends. Before long you can have upwards of 1,000- 10,000 - 100,000 to upwards of 1 million plus people speaking negatives about your company. Of those 85% may choose to avoid your company all together permentantly. They won't come and tell you ' HEY I'm not buying from your company because. ' You will never know but your bottom line eventually will.

    It's takes 150-200% sweat, blood and tears and initiative, advertising dollars work to get a new customer to come to your business and be a repeat customer. I think you'll all agree that spending 110% making sure your current customers are happy and content is a lot less work than 200% and the perks from doing that 110% those happy customers will go and tell 10 friends and so on. Before long you've gained 1 million happy content customers, you've not had to work 200% hard to get them and the marketing crew are ecstatic because they didn't have to spend triple the advertising budget to get those customers. "

    After a standing ovation of 750 employee's at that seminar finished applauding we broke down and went into working groups to test scenerio's etc. That company saw after that seminar a 35% increase in customer traffic and had a record profit that year and each subsequent year for the next 4 years.
    Its one thing for a regular company to give a specific client one thing that specifically makes them happy. Its a wholly different animal for a company selling shared experience to make a specific customer happy when they can't just cut them a deal or give them their dessert for free.

    Every change requested in the game is a change for millions of people. Millions. That does not apply to most businesses. Most businesses also don't have numerous forums available to clients to bitch and moan over, either. If you don't like the way Red Lobster makes biscuits, then you don't eat them or don't go to Red Lobster. If someone doesn't like dailies, they bitch and cry and moan ad nauseum all while continuing to play the game. And they'll do it the in the rudest manner possible as if the people they are talking to could magically snap their fingers and make dailies disappear. Whose fault is that exactly? At some point personal responsibility is supposed to take over.

    You don't like the dailies, don't do them. They aren't required to do harder content, they just make it easier. Blizzard created choice. People should be thanking them for that instead of having so much sand in their snatch it should be called Vagina Beach.

  6. #86
    For the few in this thread arguing that the customer should get what they want, it is a different thing when what they want is part of the design that applies to everyone. Imagine you can only make your device in one colour, you go for white. Customer A then complains, because black looks better, can you really justify changing the device colour, potentially annoying other customers who like the white?

    The same applies here. One of the posts today saying that dailies are too hard. He says that, but I would absolutely object to them becoming easier, good content is content that I have to pay attention to. I would even go as far to make the quests unlocked when you get to revered harder than the previous set, to counter improved gear.

    There's nothing Blizz can do to appease these customers, they don't want some freebie, they want a design change that would be equally objected to by others.
    Originally Posted by Blizzard Entertainment
    you're likely wrong, and we don't care anyway.
    Source

  7. #87
    Quote Originally Posted by Scarjack View Post
    Its one thing for a regular company to give a specific client one thing that specifically makes them happy. Its a wholly different animal for a company selling shared experience to make a specific customer happy when they can't just cut them a deal or give them their dessert for free.

    Every change requested in the game is a change for millions of people. Millions. That does not apply to most businesses. Most businesses also don't have numerous forums available to clients to bitch and moan over, either. If you don't like the way Red Lobster makes biscuits, then you don't eat them or don't go to Red Lobster. If someone doesn't like dailies, they bitch and cry and moan ad nauseum all while continuing to play the game. And they'll do it the in the rudest manner possible as if the people they are talking to could magically snap their fingers and make dailies disappear. Whose fault is that exactly? At some point personal responsibility is supposed to take over.

    You don't like the dailies, don't do them. They aren't required to do harder content, they just make it easier. Blizzard created choice. People should be thanking them for that instead of having so much sand in their snatch it should be called Vagina Beach.
    It's NO different, companies have recalls NOT only do they have recall hundreds of thousands, sometimes millions of products and be red faced about it. They have to and their employee's have to stand in front of their customers and and face the music.

    Whether it be 1 customer or a million, how you and your staff treat that customer is how you'll always be remembered and that my dear friend either puts you on the plus side or minus side come the end of the year. To many minus side years and your standing on the street corner with a sign that say's "willing to work." That's just reality.

    Yes I will agree Blizzard in the past have been quite good lately though they are struggling, there is so much angst on the forums we're not talking 10 disgruntled customers huge threads totalling thousands of posts. That's not a small thing, that says there is a very very big problem and somebody needs to stand up, be accountable and be honest with people.

    I will give a case in point. Seems to be a ton of posts about 2 seater mounts throwing the second ride off. First Blizzard said it was a bug, after weeks of silence and people waiting patiently for a response. Suddenly they are told working as intended.

    First off the player with said mount, knows it wasn't doing it previous to 5.0 patch so now they are mad, secondly, they feel Blizzard has lied to them; makes them even madder and questions if they can trust Blizzard as a company they deal with.

    Sure 1 guys 14.99 a month isn't much. You get enough people at 14.99 saying no more cookies for you and bliz is looking at 8.1 Million or 6 Million subscriber base, you don't think shareholders and the bosses and underlings in the company aren't going to notice that. Then Blizzard starts laying off people, you think those layed off employee's will be saying " we sure showed those disgruntled customers didn't we. "

    Well ?????
    Last edited by Tharn; 2012-11-13 at 07:32 PM.

  8. #88
    I am Murloc!
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    Quote Originally Posted by Tharn View Post
    It's NO different, companies have recalls NOT only do they have recall hundreds of thousands, sometimes millions of products and be red faced about it.
    Companies recall their products when their products try to kill and maim their customers.

    They don't recall products when a part of their customer base was disappointed in the product.
    've is short for have. C/Sh/Would've or c/sh/would have. Not c/sh/would of.

  9. #89
    Quote Originally Posted by Tharn View Post
    It's NO different, companies have recalls NOT only do they have recall hundreds of thousands, sometimes millions of products and be red faced about it. They have to and their employee's have to stand in front of their customers and and face the music.
    So in month 1 when a post says the raid is too easy, they should buff it.
    In month 2 when a post says the same raid is too hard, they should nerf it.

    We'll just be bouncing between individual players opinions.

    As always those that like the status quo are the silent players under-represented on the forums.
    Originally Posted by Blizzard Entertainment
    you're likely wrong, and we don't care anyway.
    Source

  10. #90
    Quote Originally Posted by Amsden View Post
    I like that they're biting back, but I would prefer they just start ignoring the questions/complaints they have answered 10,000 times already.
    they answer those because they're easy. they're meaningless. they know they have fanbois and they thrive on that. blizz is fucking smart. but they'll answer pointless shit, talk about how active they are and avoid the big stuff that matters.

    think the RID capped 2x before we got a reply from them on that adn that's only after some of their employees personal info was pasted online for all to see and they started receiving death threats

    all of a sudden they weren't so pro-rid

  11. #91
    Quote Originally Posted by Tharn View Post
    It's NO different, companies have recalls NOT only do they have recall hundreds of thousands, sometimes millions of products and be red faced about it. They have to and their employee's have to stand in front of their customers and and face the music.

    Whether it be 1 customer or a million, how you and your staff treat that customer is how you'll always be remembered and that my dear friend either puts you on the plus side or minus side come the end of the year. To many minus side years and your standing on the street corner with a sign that say's "willing to work." That's just reality.
    Horseshit.

    Blizzard cannot just up and change the experience for one unhappy customer. You can do that at a restaurant, but not here. Blizzard also treats their customers just fine, considering they have 10 million of them. Do you have that many?

  12. #92
    The Lightbringer slime's Avatar
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    Quote Originally Posted by adam86shadow View Post
    I found the QQ U MAKE ME DO DAILIES WHEN I HAVE A WIFE AND KIDS P.S. I HAVE 9 LVL 90S guy hilarious in a 'Oh deary me' way
    hehe i agree. it's almost like "YOU ARE GIVING ME TOO MUCH TO DO! STOP IT! I WANT LESS TO DO!"

  13. #93
    Quote Originally Posted by Mammoth View Post
    So in month 1 when a post says the raid is too easy, they should buff it.
    In month 2 when a post says the same raid is too hard, they should nerf it.

    We'll just be bouncing between individual players opinions.

    As always those that like the status quo are the silent players under-represented on the forums.
    if you're pretending to be an idiot right now to "make your point" stop, every non-idiot sees through it. if you really missed his point as badly as you seem to have missed it, then (insert things here that will get me another infraction)

    your reply to what you quoted is so far off base you should feel ashamed and bad right now. he's clearly saying that sometimes, employees who didn't fuck up have to stand in and take the bullshit because the company they work for did fuck up.

    it's called "business" and how you deal with that makes or breaks you. some customers are impossible, some want someone to yell at, but the point is to remain attractive to them so they continue to spend money with you.

  14. #94
    Brewmaster Orangetai420's Avatar
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    Quote Originally Posted by Samaramon View Post
    Yes, had a great laugh this morning. Just omg.

    There should be some site like "Blues halls of fame" or something.
    I totally support this idea!
    Blue text indicates sarcasm or joking.

  15. #95
    Quote Originally Posted by fizzbob View Post
    if you're pretending to be an idiot right now to "make your point" stop, every non-idiot sees through it. if you really missed his point as badly as you seem to have missed it, then (insert things here that will get me another infraction)

    your reply to what you quoted is so far off base you should feel ashamed and bad right now. he's clearly saying that sometimes, employees who didn't fuck up have to stand in and take the bullshit because the company they work for did fuck up.

    it's called "business" and how you deal with that makes or breaks you. some customers are impossible, some want someone to yell at, but the point is to remain attractive to them so they continue to spend money with you.
    I don't think I missed his point. He was quoting a guy that said they cannot simply change a part of the game when a player asks. His point was that companies have recalled products before when people have complained. My point is that everyone has a different opinion and it isn't possible for Blizz to follow every complaint that they get.

    For example, one of the hot topics is dailies atm, this isn't like bad reception on iphones, the community is split on the issue, and they cannot appease one half without annoying the other.
    Originally Posted by Blizzard Entertainment
    you're likely wrong, and we don't care anyway.
    Source

  16. #96
    The problem is, a lot of the time the blues skip over very good posts in favour of addressing idiots. In my case I refuse to post there anymore because I'll spend a good 20 minutes or so putting together my thoughts and checking facts, only to have some retard typing in caps something like "REMOVE LFR" post after me and get quoted by a blue who hashes out a copy-pasted response.

    That's why the forums are such a pit now; people like me are fucked off with the blues and BOTH sides of the flamers - the guys rimming Blizzard and trashing any criticism AND the idiots who post the same bullshit all day, every day.

    So no, I don't care if they "bite back". Infact all they're doing is confirming to me that posting is a waste of time when the people I'm trying to get feedback to are more interested in arguing with bellends and giving their "opinions".

  17. #97
    Quote Originally Posted by Scarjack View Post
    Horseshit.

    Blizzard cannot just up and change the experience for one unhappy customer. You can do that at a restaurant, but not here. Blizzard also treats their customers just fine, considering they have 10 million of them. Do you have that many?
    I work for a large company assets = 20 billion and consistantly bring in between 3-5 Billion profit every year. Our dedication to customer service ensure we stay competitive and successful.

  18. #98
    Quote Originally Posted by Mad_Murdock View Post
    What is wrong with LFR ? And what can they do to make it better ?

    Personally, I don't understand in the lesat all this crying about "Not seeing anything" when bosses die. I have gotten loot on multiple toons and so I know loot does drop. Before LFR, I raided and have 13 Ragnaros kills and never saw the Mace drop once on any toon. Should I complain to Blizzard that their RNG system needs to change based on the number of times I don't get what I want ?

    Look at all the complaints about how the Elder charms are useless, even though I got a 496 helm and Tier pants with mine. In short,there is tons of crying because people are basically expecting 100% loot drops and not getting it.

    Does it suck when LFR gives me the same Chest piece 2 weeks in a row? Sure does! Is that better than having half guild runs come in and snag up loot and give to their guildmates ? is it better than having to compete against everyone's offspec ? Is it better than getting 10 whispers from people wanting you to give them the item you just won because they "need" it more? Yes, it's 100 times better than the previous system. So they did take the feedback that actually mattered and that they could control and they did improve on it. I suspect half the complainers are the people who use to game the system and now can't.
    Nothing to do with loot amigo.

  19. #99
    Quote Originally Posted by Moradim View Post
    i dont mind when they reply, but when their responses read like a blizzard memo, its just annoying.

    dont give me the PR response, tell me what you think as an individual.
    They do have to think about job retention tho.. look at the warlock forums on here drama as an example..

    ---------- Post added 2012-11-13 at 08:16 PM ----------

    Quote Originally Posted by Tharn View Post
    I work for a large company assets = 20 billion and consistantly bring in between 3-5 Billion profit every year. Our dedication to customer service ensure we stay competitive and successful.
    I am sure you are diverting millions into your CS, and every complaint is paid attention to. lol
    "If you want to control people, if you want to feed them a pack of lies and dominate them, keep them ignorant. For me, literacy means freedom." - LaVar Burton.

  20. #100
    Over 9000! adam86shadow's Avatar
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    Just because they don't respond to genuine insightful posts doesn't mean they don't take 'em onboard

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