I hate my job, but love that I get to definitively tell someone NO. My company sells online training courses. Anyone familiar with how contracts work here in the US would know that you have a 3 business day period of time to cancel the contract and receive a full refund (FTC policy). Our salesmen tell this to the clients 3 or 4 times during the sale, and obviously it is clearly stated in the contract itself. Yet we still have clients who claim they were never told, claim they were told they could get a refund whenever they wanted, and claim they didn't know. Nobody likes talking to an angry client, but I do get a certain amount of satisfaction when I get to play them a recording of the sale. Most people hang up, threaten to sue and hang up, or claim we doctored the audio. Sigh.