Okay I basically opened up a ticket about someone botting on our server for farming herb/ore. The part I do not get is what the GM said right here: "Because this feature is out, the Game Master staff is unable to assist with any harassment in-game currently". So does this mean they said "tough luck on the person bottin, we are going to let this person continue, or they are going to take care of it and ban this person"?
Here is the whole message:
Reporting a bot...NAME(funny spelling) of Server and guild was using a bot to farm herb/ore. Clear a bot because it started auto following me even when I jumped off a cliff so did it. Cmon blizz get rid of these frikin BOTS!!!!
#1 12 hours ago
Customer Service Representative
Greetings Name,First off, thank you for taking the time to contact me regarding your issue with an abusive situation. The information you were able to provide was exactly what I needed to get this taken care of - awesome work!While I understand this is a major situation. But anytime any sort of harassment/name/cheating violates our policy or you feel may violate our policies set in place. The only thing that can be done is to right click and report for naming/harassment/cheating depending on the situation.
Because this feature is out, the Game Master staff is unable to assist with any harassment in-game currently.
Once this is resolved, go ahead and click 'Message Read' to close the petition. Or if you have any other concerns, please feel free to hit ?Need More Help? and we will get back with you right away.
*Pro-tip* If you'd like to be able to view this information without having to login, you can do this simply by going to http://us.battle.net. Login and click on "Support" then clicking on "Your Support Tickets". Did you also know we have a youtube channel? Check it out at http://www.youtube.com/blizzardtutorial, and our Twitter feed at @Warcraft and the Customer Support one is @BlizzardCS. Gives updates on the actual ETA for tickets too!
Regards,Game Master ************ Customer ServicesBlizzard Entertainmentwww.blizzard.com/support