Except this isn't really any different than for physical product. Sure, it feels like, but it's still a case of the seller only getting to keep a certain percentage of what the customer pays for the game. If the distributor sends a faulty disk to gamestop, gamestop still has to refund/credit/whathaveyou for the full purchase price of the game, not just the portion that they got. It's then up to them, if they care enough, to try and get recompense for the faulty product they were provided. This is how any return of physical product works. This is usually why there's such strong stipulations about returns, because the convoluted method of multiple middle-men are what leads to the price you actually pay, and it is very different than the money the people you paid actually keep in relation to the item you bought.
I doubt it would be difficult for steam to work out a system of holding back x% of the next sale on a game after having to give a refund, or some form of getting compensation from the publisher when it comes to refunds. And that's if the loss would be enough for it to be worth their time to bother with. "Oh, you got FO:3 GOTY edition for $5 on sale and it doesn't work? Hrmm...not sure we should refund that since we'd lose maybe $3-4 if we couldn't get it back from the publishers."
Saying "they have no obligation" doesn't mean anything either. We're saying they should have the obligation to compensate people who pay them for a product that ends up not working. You can say they don't have to all you want, that's not going to change our position that they should.
Last edited by Xenofreak; 2012-11-15 at 11:39 PM.
You did and are trying to excuse it on a mistake or something, though every line in those suggestions is pure nonsense.
Why would you need to open and close user accounts without doing anything.
Wtf would you need to make a folder called "LAG" for if you're removing the game.
There is no reason to use the command prompt...
C:\Program Files (x86) isn't C:\Program Files ((x86) would probably remove far more programs and actually affect origin)
They only lose the cost of the original game. If you want to discuss this you can do it with out creating an arbitrary amount they lose. It literally costs nothing from Steam to deactivate a game and resell that game. Why? Because it is all code in a database. There is no used good involved because with digital distribution with in house rights management that is all in the hands of the digital distributor.
The only money that is lost by Steam is the money they were paid for the digital goods.
You can quote all the Steam Policies you want but just because something is currently done a certain doesn't mean it is the best way, they right way, or the only way it should be done. It literally serves nothing in this discussion because this isn't a discussion about what Steam currently allows but about what they should allow and what you are willing to accept and defend instead of having it different and better.
---------- Post added 2012-11-15 at 06:43 PM ----------
If the user doesn't have a 64 bit system then C:\Program Files (x86) is C:\Program Files. The x86 is created for no 64 bit programs in a 64 bit windows installation. http://en.wikipedia.org/wiki/Program_Files
I never defended it saying it was good customer service. It is terrible customer service, and a terrible response. The world isn't as black and white as defending or bashing. Mistakes and terrible service doesn't excuse bashing of an entire Company or Product over such things.
Last edited by rhorle; 2012-11-15 at 11:45 PM.
"Man is his own star. His acts are his angels, good or ill, While his fatal shadows walk silently beside him."-Rhyme of the Primeval Paradine AFC 54
You know a community is bad when moderators lock a thread because "...this isnt the place to talk about it either seeing as it will get trolled..."
Just because there's no reshelving or repackaging that's necessary doesn't change the fact that there is a disparity between what Valve keeps of what you paid them for the game, and what you paid them for the game. When you pay $60 for Dishonored, they don't keep all of that $60, yet in a refund, you'd expect all of those $60 from them. They then have to go through a process to get what went to publishers and everyone else back in some manner or take a loss on it.
Don't get me wrong, this doesn't change the fact that I think they should be offering refunds/credit for games that won't work.
Considering Mass Effect and Mass Effect 2 are on steam (http://store.steampowered.com/search...rm=mass+effect) it is only logical that eventually it will go to Steam. Bioware and/or EA has never said never. The only thing that was ever said about steam availability is that it wouldn't be on for launch or "at this time".
http://www.joystiq.com/2012/01/16/ma...quires-origin/
Also if its fault can you tell how it is? Why is a program from steam working differently for you then it is for him? What could he have possibly done to make data that is exactly the same function differently?
"Man is his own star. His acts are his angels, good or ill, While his fatal shadows walk silently beside him."-Rhyme of the Primeval Paradine AFC 54
You know a community is bad when moderators lock a thread because "...this isnt the place to talk about it either seeing as it will get trolled..."
Yeah.. GRR... EA
The whole internet has this pointless circle jerk, why the fuck moan about EA when there are companies like Nike paying people pennies to work in horrible conditions for 15 hours a day. Origin is fine, competition for Steam can only be a good thing.
So I'm thinking that everyone has now relieved their stress from a day at work and no longer needs this thread. Since there is no discussion going on about the actual topic, I'm closing it
"I'm glad you play better than you read/post on forums." -Ninety
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