1. #1

    NCsoft tech support.

    After buying the game in July, and playing for about a month after launch I took a break from gw2 to focus on other things. Decided yesterday that I'd hop back on and see how the game is doing. When I went to log in, an alert came up informing me that my account has been suspended due to unauthorized access and that i should contact tech support.

    I submitted a ticket containing all my account information, including my serial number and purchase order, within ~8 hours I received a response saying I purchased the account from a non-sanctioned website and with a fraudulent credit card. Yet i purchased it directly from the gw2 website as a preorder using MY credit card. I have a screenshot of the purchase order, from the website and of my credit card statement showing the money going out to ncsoft. They have completely disabled my account so I cannot post on the forums to attempt to talk to someone directly, I'm not sure what route I can take to repair this.

    Any input would be greatly appreciated, because if they had a call center I'd be flipping shit on them right now.

  2. #2
    The Patient arukas's Avatar
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    Tech support is quite bad in this game. Shame such a great game has such a crappy support tbh. Bascily if you're hacked you're screwed as they don't get anything back but the charachters.
    Arukas

  3. #3
    Answer the ticket with photograph of things you claim you have. This should get the ball rolling on their side.

    That said, this is NCSoft. You just may be SOL.

  4. #4
    Yep after seeing some things today while using the guest pass, there's no way I would purchase a full version. Within 60 minutes there as someone from China trying to get in my account.

  5. #5
    Quote Originally Posted by brykasch View Post
    Yep after seeing some things today while using the guest pass, there's no way I would purchase a full version. Within 60 minutes there as someone from China trying to get in my account.
    I think that speaks for your personal security more than the games, i've had an account since day one and it's fully secure.
    Quote Originally Posted by Potboza View Post
    I created a black human male called "Pedopriest" and ran him to SW.
    I started asking where the schools were.
    Someone said "My kids play on this server you creep! How can you live with yourself?"
    I whispered back, "How old are they?"
    Yeah.

  6. #6
    Legendary! draykorinee's Avatar
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    Quote Originally Posted by brykasch View Post
    Yep after seeing some things today while using the guest pass, there's no way I would purchase a full version. Within 60 minutes there as someone from China trying to get in my account.
    Probably using the one email account for games and porn, thats what happened to me so now i seperate my accounts for games, personal use and porn.

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