Just a quick story regarding OCUK, so 2 years ago I decided to buy a pc from them, bought a very very nice one paid alot extra for fast delievery. 2 weeks later hadnt arrived - phoned them they had no account of my order sent over the conformation and bank recipt they appologised said they would send one asap but they were out of the motherboard's that I ordered so would have to wait a tad longer, anyway 2 weeks later got my pc ( a month after buying it ).
From the moment of starting it up it constantly blue screened phoned them up turns out if was a confliction with the motherboard ( which by the way was different too the one I ordered >,< ) and the processor a common problem they said they have had recently when overclocking it was all fine RMA'ed it but they said they wouldnt send me a new one just fix the current one abit annoyed I was like 'okay' took 2 days to pick it up they recived it 2 weeks later nothing phoned them they said they have alot of RMA's currently so its in the queue a week later nothing phoned same thing argued said it would come soon. next week it came ( 2 months after I paid for it ) opened the box and guess what the graphics card had snapped in delivery...obviously not their fault but still phoned them they said okay we will just RMA it fix it and get it back out within 2-3 weeks.
This was the point I kinda lost it..and said look im sorry I know most of this isnt your fault but that will be 3 months since I originally ordered my pc and paid alot of money and I bady need a working pc so could I just have a refund and ill buy one in a store. This was their answer..sorry we cannot do a refund as you have had the pc for more than a month which is our refund time. Obviously within this 3 months id had my pc for a grand total of 4 days of which 3 days 22 hours of it was waiting for it to be picked up. Spent 3 days getting trading standards on them before I got a refund.
That was my terrible experience with them however I know it was one of those one of things and actually bought a pc of them this year and its incredible and the service has been incredible!.