I recently got preferred status by buying some cartel coins and using them to get a crew skill slot, so that I have three, but I can't learn more than two skills in game. I've tried submitting tickets in-game and online, 4 so far, but I haven't gotten any responses to my actual issue. The first one said that I couldn't go past level 15 without a confirmed account, I was level 17 when I submitted the first ticket. The three after that said that character and item restorations couldn't be given to non-subscribers. Does anyone have any advice on how to actually get a response from support?