First of all, I don't blame Blizzard for the way they end up handling this case, but they should maybe still think about how the system works once more.
I'll make it short and try to leave out too much info that isn't relevant for you in this post
I recently got my Diablo3 account perm banned without any warning what so ever because of a gap in the security system Blizzard is running. 9 days ago my Diablo account was hacked in a very special way Blizzard apparently never really have seen before, at least the what I got told about my case. So, 9 days ago I was just randomly playing and got disconnected (Yes some people still play D3, no point to ask that) Looked like a normal DC, shit happens. Short after I logged in once again to check something on the AH, but then I noticed both my level 60 was stripped down for any kind of items with high value.
My password was never changed, neither did I receive a mail about unknown activity on my account (Because I got authenticator battlenet account doesn't lock when a new IP connect) Made a ticket about what happened and all the needed info to recover any lost item/gold, would had called the support but it was closed at that time of the day. Later that day I finally get some feedback on my ticket and it turns out Blizzard perm banned my account because they claim I was involved and it was all a setup to dupe items/gold.
The past 9 days I have been on the phone with countless of supports to solve this but without luck, they would still claim I was involved in this "scam" of a GM. Until today the only thing they would tell me is they had strong evidence against me, but not how and what. My own theory was all the time a proxy had been setup on my own machine to make it look like me, but never found any kind of malmwave etc etc etc. I work daily as PC supports with system recovery, hacking and pretty much any kind of technical PC support so I do have the knowledge to prevent things like that to happen. But as I said I finally got some new info out of the Blizzard staff today, apparently a US IP was online on my account in the time room I said my account was attacked. That should pretty much clear me and and get my account unlocked once more, but that isn't the case.After a thorough investigation of your recently reported compromise, it has come to our attention that your ticket was submitted in an attempt to defraud the Game Master Department in order to duplicate items. As a result, the Diablo III license attached to this Battle.net Account has been permanently closed.
This action was taken in keeping with our Diablo III End User License Agreement http://http://eu.blizzard.com/en-gb/...l/d3_eula.html and will neither be amended nor removed.
The IP from the US was a proxy over there someone connected to my account with, but it gets even better. That kind of don't bypass my authenticator at all, but at the same Blizzard has confirmed the only way it can be bypass is by live hacking. What I mean by live hacking is somebody exactly knew what he was looking for and picked my PC as his target and gave himself access to whatever I did at that time.
To sum up if it sounds a bit confusing, my PC was controlled as I was online by someone we knew I had a high value Diablo account through a proxy in the US. What I mean by the headline is one of the questions I asked Blizzard witch they agreed with me on. As you might know and I wrote already, battlenet accounts get locked if random IPs try to connect, but if you got an authenticator attach to your account this security is missing.
Quote from me and Blizzard on phone
So what you say is my account would still be active and intact if I had no authenticator so the IP check would block the person out?The reason I was given when I asked how come you not just unban it since it's clearly not me, was they can't be 100% sure when it happens from a proxy since no person is behind that PC at the given time.Yes, most likely in this case, sorry.