Not arrogant, just has no patience.
And no, I'm not saying the tweets are fine because they aren't arrogant. They just... aren't arrogant. Wrong word. Sarcastic, condescending, rude, blunt, anything meaning profoundly lacking in customer relations etiquette, etc., but that's not arrogant.
Arrogant means you're full of yourself. He's not talking about himself. He's just being a jerk.
Also, some of the tweets themselves are sarcastic and unnecessarily impolite. In customer service (and yes, he's in "customer service", anyone and everyone who speaks to customers in relation to their business is actively performing a customer service), it would be generally assumed that he would be polite even when the customers (the players) are being rude. But, as the lead game designer of a very successful game and a person who puts up with a lot of crap in general, he finds that he is in a position that allows him to drop the polite customer relations attitude when dealing with his customers.
Why? Who knows, we can only guess.
Is it probably bad for him? Yes. I would say yes.
Funny thing about the wow community, it is so consisting of a vast number of self opinionated dickheads who believe themselves greater then the actual devs, it is small wonder why anyone would put up with that.
GC and the devs might be giving a service, but that doesn't mean they need to take shit from people in there own enviroment.
EverQuest, City of Heroes, Star Wars Galaxies, EverQuest II, World of Warcraft, Guild Wars, Star Wars TOR, Guild Wars 2, Rift.
He should be praised, 95% of the questions asked on twitter are utterly retarded, and he answers the rest normally
Time is on our side
Brutal Gladiator Enhancement Shaman *rawr*
Think about it. Look at all the discussion and buzz going around about these Twitter responses. Some love them, and some hate them. It creates discussions/arguments, and keeps the forums alive. I hate to admit it, but controversy really does sell. The more people talk about it, the more alive it is. If GC answered all questions in a calm & collective manner, they would mostly be quite boring. However, when he responds with some sarcasm, personality, etc..., all of a sudden there are discussions around it, perople can relate to it, people can hate on it, etc.. Overall, he's drumming up response. That is the benefit of public customer service. You now have a marketing tool. It has become it's own form of entertainment. Heck, some people spend just as much time on the forums as they do in game. So, it keeps their interest in the game even when they aren't playing.
Just something to consider.
Last edited by yjmark; 2012-12-26 at 09:54 PM.
Ha ha, tell me about it. I spent 8 years working at a call center and let me tell you, most callers are dumb as ****.Originally Posted by chocobo606
(No, crazy lady. I don't care how hot the guy you just met is. I'm not paging the doctor at 2am so you can get an emergency birth control refill. Call back during office hours.)
When I see the mind numbing stupidity of the questions I don't blame him.
If you've ever seen Greg Street in interviews or at events or anything like that, I don't see how you could consider him arrogant?! He comes across as a very gentle and intelligent guy. Always smiling and good-humoured, and he's really enthusiastic about his job and the game and the players.
And it's no different in his forum posts and tweets and developer blogs. If you're feeling upset about any of those responses in the OP, then you're hyper-sensitive, in my opinion.
Which one seems arrogant at all?
Also tell me which one is actually wrong. Except the last one since we don't know that yet.
I swear I can could see these things ahead of time. I just think people don't like being told they're wrong. Nobody does but at least I don't throw a fit or "I HOPE YOU GET FIRED111"
Really sad to see people wanting others to get fired.
It's hard enough for me to ask questions.Ah, missed this the first time round. That makes more sense, I don't think he was being arrogant anyway, I just was thinking generally.
If he didn't answer like that you would make a post saying he is just tiptoeing around this issues. The fact that he answers some of these questions is pretty cool of him. Put your pitchfork down and realize that he is doing and has done an excellent job. He isn't afraid to make big changes, and will own up to mistakes. How many times have you seen him take credit for the 99 percent of the game that you and I consider fun (the stuff that keeps us paying $15 dollars a month)? None.
If you want the "we love you all and we will forward all of your ideas" routine then don´t read GCs twitter, read one of the CMs.