Yes, we do!
Over the last 12 years of online gaming every single company has compensated in some way for down time, ranging from periods of 8-48 hours without ability to play the game;even when not directly their fault.
I would imagine Blizzard do something in good will to stem the complaints of the masses, it's good business.
The servers being down IS your compensation. Blizzard has given you this time to go out and be somebody, to do something with your life. Maybe, juuuuust maybe you can go out and earn an extra 50 euro cents today and you're square.
"Needed" is too strong a word. No it's not NEEDED. It would be lovely however, and I would grumble if we didn't get any. But not NEEDED.
The EULA basically states that they are not responsible for compensating their customers should WOW not be available for any period of time, however in the EU customers have statutory rights that state that a customer should receive the service they paid for. A contract cannot supersede the law and my point was that should the downtime continue they are unable to hide behind clauses in the EULA. As the problem has be rectified relatively quickly there is no legal right for the customer to seek compensation.
Now as I said earlier, I don't think we are entitled to compensation, but it is good business practice to compensate people for such an inconvenience. I agree that acts of god and issues on the user's end are not things to compensate for, but something going wrong on Blizzard's end be it their ISP, a terribly bug ridden patch, or a total server melt down is grounds for compensation. Hell the days that I cited above weren't even 100% unplayable days. The 3.0.8 release saw Northrend, EK and Kalimdor going down at different intervals and we were compensated for that day.
Originally Posted by Bashiok
Well There is a group of zelots that blindly support blizzard no matter what. The term fanboy is very fitting for them. Denial is not a river in Egypt. On topic they should give out compensation for unexpected down time.
---------- Post added 2012-12-29 at 12:14 PM ----------
Would you honestly care about $0.50 in compensation? Most people wouldn't, myself included.
I think we throw the word "need" around a bit. You are paying what $15 per month? $0.50 per day. Do you really need $0.50 for this travesty? Go play in the snow or something. There's unlimited number of fun games. I just don't see how one day requires anything from blizz.
But yes they will probably give you one day. You won't even notice.
pls give Elder Coin <3. 2 of them
That guy (>'.')>
WoW Cinematics : WotLK>WoD=MoP>Vanilla=Cataclysm>TBC
It wasnt neccesairly too much of a serious issue. They decide themselves wether they take the blame for it or not, they made it clear that they didn't think it was on their side mainly. But in the end, it was down for 10 hours? We'll live.