So last week I bought the account legacy title unlock. It bugged and it didn't go through. After sending an email, and calling Bioware, they informed me that I can get no support, even for bugged items that they received money for. I was angry, but I moved on.
Now just today, I bought the weekly space pass. Again, I used it, the item disappeared, and no space missions. Again, email and phone, they won't help me. What kind of scam are they running here? They receive money, I don't get my product, and they ignore me after. I don't know what to do anymore. (obviously not buying anything else is the first thing that I'm doing)
Definitely buyer beware though if you're preferred. If ever an item doesn't work, you're out of luck.