I also must commend Bioware, I had an issue where after 6 slots for preferred, I accidentaly activated 2 characters twice, and had 4 characters instead of 6, and it said I had 6 activated. Basically I lost 2 character slots, so I mailed them, and while I did get M0-T0 copy/paste responses, after I responded to the ticket a few times, a real GM helped me and he helped me good. I waited a couple of days mostly, and he fixed my characters, and I had all proper character slots. After that, he gave me 1050 free Cartel Coins. I was really shocked.
Also guys don't be delusional, it's not true preferred don't have support, they have full web and phone support, and in-game knowledge base. Preferred and free just can't create in game tickets, that's it.