A few points. The french and german numbers are "normal" phone numbers, nothing that makes Bioware money. If you have a phone flatrate - and frankly the vast majority of people both on landlines and mobiles do - you still don't pay a cent.
And honestly, I'd rather see them invest money into the game than into a service, that's most likely being abused by trolls and morons. Should also help make waiting times shorter.
So use your cell phone? If you don't have basic home phone service (which includes long-distance most of the time) you shouldn't be playing video games.
anyone else read "troll free" at first? :s
Well their customer service was already considered the worst in the business, so I guess they might as well save the money where they can and just admit publicly its bad.
Kinda sad that a company as large as this is down to cutting toll free numbers to make a buck. Its laughable at this point.
I say, what a great idea to continuously tell former, potential, and possibly current customers to fuck off. BiowarEA doesn't need any help in turning customers away. For people who love SWTOR, you would think you would understand that without all of these players the game will just decline and fade away. Instead of lashing out at everyone under the sun, maybe try being helpful to anyone for a chance.
Automatically assuming they are all liars looking for a handout is ridiculous. I have a ladder to help you get off your horse and will gladly offer it, no vitriol or insults included. Just a hand and some kind words for people willing to come down from the clouds.
However why would you spend money on a phone call if you could just sub and send a customer ticket. Most likely cheaper and you'd have all benefits of being a subscriber. Therefor, either you are just being silly for not paying less money = having much more benefits, or you try to make a statement on your costs.
Allow me to expand a bit: Why would a free player pay 15 dollars for some customer support? It makes zero sense. If I'm having serious issues that are affecting my gameplay, and my only viable option is to subscribe to get in-game support (which is probably a situation which will never happen), then I'll just quit the game and go to another game which will either not have the same problems, or will allow me to get support without paying 15 dollars.
This is another example of the, "Subscribe or get the fuck out" type of mentality that blows me away. I've never seen a fanbase so bent on making sure their game has as small of a playerbase as possible.
Last edited by Edge-; 2013-01-09 at 06:57 AM.
I still stand by what I've been saying all along, you're being punished for not subscribing and now they're even monetizing customer service, this whole debacle is a good example of how not to do free to play, no matter how the trolls and knights try to tell you otherwise. I can understand overseas line charges, that I can accept, but within your own country? please.
HOOKED ON DIABLOL, GOOD TIMES ARE BEING HAD
hopefully this will stop all the noobs from calling them up and asking dumb questions "please let me change my advance class" - that is the reason the customer service sucks, they are swamped by bitter noobs complaining
I clicked this thinking it was someone posting a html edited screenshot like what happened on the official forums a week or two ago. But this... What is thi-... I dont even... What is the logic behind this? Or, is there any at all?
Guess they gotta tighten their belts and squeeze every penny huh?
If anything good ever came out of the Bioware scandals of 2011-2013 it has been the amusing lengths the fanboys are willing to go for defending malpractices.
So your solution is to throw more money at bioware with a subscription when they give bad service?
Good thing you are thinking about this with any sense...
---------- Post added 2013-01-09 at 07:32 AM ----------
It's clearly not a step forward but I think some are massively overreacting to this. With terms such as 'Bioware Slaves' and 'noobs' this thread is full of anger over an issue few really care about.
These days everything is highlighted to have more meaning and sinister undertones are 'seen' everywhere. Suddenly the lack of SGR are a game breaker for all when no other MMO has them iirc. A delay on a specific bug fix leads to new and interesting conspiracy theories. CS now charges Americans who use a landline and obviously that means the game is about to implode. These are non issues blown up to support agenda's. Sure there's merit to yapping about them but have any of you re-read these recent posts? Vitriol and suspicion. Bickering 24/7 and the one positive thing BW did in the patch (allow Pref accounts with more than 6 toons to keep accessing them) is mentioned briefly then very quickly bypassed in the rush to moan about the next trivial point.
P.S. I know one man's molehill is another man's Jihad but it seems that many are giving too much importance to a few issues.
Think about this for a second. You have a problem. Hell, let's use a recent example. Let's say you bought some stuff off the Cartel Market. Now, a rollback happens, and you've lost some of your CC's, plus the items you bought.
A company could foot a small monthly fee, and in exchange, customers will be more likely to fix their issues, and stick around. Now, otherwise I assume most will think, "Now I have to spend more time and money on the phone, on hold, while being charged for it... You know what, I dont even care about my items. I'll find another game."
Honestly, I would choose the second option everytime.
TL;DR The 'I only want to help the game improve' isn't believable anymore if you neglect to ever mention the improvements made and only harp on about the ever decreasing minor issues. My point is, I guess, why are you bothering with the game at this point? It seems to make you more jaded than anything else. You don't even see the few good improvements and just seem to wait for the next minor point to jump all over. Surely by giving positive feedback on those good things BW implement would really help improve the game...instead of saying you want to help but instead only ever posting when something doesn't sit right with you.
P.S. I'm talking to Argroth specifically atm. I'm asking as I just can't relate to the approach you have to 'helping the game improve'.
P.P.S. LOL, my TL;DR was longer than the initial paragraph.
I didn't say.. subscribe to get customer support. I did say that if you have an issue which is bothering you that much that you are inclined to call the customer service which will cost you (btw. SOE customer phone support did cost as well) and you are willing to call them.. why throw even more money at them if you can get the game for money you would spend fighting through a customer support service via phone.
I never mentioned with any word that I think it's ok to handle it that way...
[Infracted - Please don't alter someone's post in a quote to stir up trouble]
Last edited by Radux; 2013-01-09 at 05:15 PM.