Beware of the man who works hard to learn something, learns it, and finds himself no wiser than before... He is full of murderous resentment of people who are ignorant without having come by their ignorance the hard way. -Kurt Vonnegut, "Cat's Cradle"
"Not everything on the internet is true." -- Abraham Lincoln
Good is the enemy of great.
Sunshine with links to specific examples of the bad behavior. Making posts about "some moderator" doing bad things is futile. Also, if you think forums are a place where everyone has to be 100% in favor of everything all the time you are sorely mistaken. People are allowed to be disappointing or to not like things. There is a difference between bashing and expressing unhappiness.
or are you just blindly defending something that isn't the industry standard
---------- Post added 2013-01-10 at 07:11 AM ----------
when they can't make up shit they just say use spamming, flaming or trolling even though those things have VERY specific definitions, they'll still use them just to shut you up. i'm a prime example. been banned about 20 times and i can't remember one time where i wasn't banned just for hurting a mod's feelings after one of you guys said something that was just stupid as fuck
but what you said is just a complete fucking lie. you guys do not follow your own rules.
Ps: and yes I usually re-read before posting... but "thx" for the advice.
As for your previous post regarding me defending the company and not being aware of other peoples problems... I don't get what's so hard to understand. If I would try to call their customer service it would cost me more than 10 dollars... just for a phone call and therefor, if I really care, I better invest the 10 dollars to get the subscription, have full access and try to solve my problem on the forums/ ingame customer support because under the line... waisting your money on a phone call leaves you most likely with nothing while spending the same 10 bucks on the game leaves you at least with full access. You can twist and turn it around all you like... .
I personally don't agree with a "customer support" being charged for (though SOE did the exact same) as it should be free because it's not your fault that you encounter a bug/ can't play and therefor the company offering the game should take whatever costs they have due to this onto them and not on the players.
I can't make it any more clear....
Last edited by Psychlon; 2013-01-10 at 01:50 PM.
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We should get back on the topic of them changing the number to not being toll free. Like I said if you have issues with moderation you need to PM Sunshine about. If you have an issue with an infraction you received you can PM any mod in that forum about it or a Super Mod to appeal it. So let's not have anymore off-topic stuff
So in summary while I think there are some posters beyond redemption - those shall remain unnamed - the two guys mentioned/quoted should just take a deep breath and ask themselves if their behaviour over the last few days contributed to or stifled discussion.
edit: last off-topic from me; sorry
At this point in the thread, constructive workarounds sound faintly off topic but nevertheless, in case anyone is bravely hoping for one: get a free Google Voice account and you can use it to call land lines in the US and Canada - including the SWTOR support number - for free. It's not free in Europe, but internetcalls.com supposedly is. I haven't used them but others speak well of them.
I won't get into the philosophical arguments behind customer support on toll lines, but if you have a free way to call them and others have been scared off, your call will probably be answered quicker.
The point was that it's not a big deal to the majority of people, it's a topic brought up that probably 95% of all players never have and never will encounter anyways, and people are blowing it up as some huge deal on the mighty internet.
I'm like someone posted above. The NES came out when I was 5. I got one. I have owned, and played the bajeezus out of, not only just about every major console but also my PC since that. I've never had the need to contact customer service about an issue with any game, and (I'm guessing) most or nearly all of the posters on this board have never needed to do that either.
While I'm sure they receive a constant volume of callers, the percentage to actual players of the game is undoubtedly quite miniscule. Certainly, the amount of people posting in this thread vs. the amount of people who have actually had to contact SWTOR customer service via phone is slim, possibly none.
It is funny seeing people justify this by saying, they need to make money when they have not made new Tier gear in the last 3 tiers. Only a recolor. And they have added a cash shop where I alone know people who have spent 100s on, and i would gather many many more have done the same. There are many ways they are making money while putting in very little development time in.
Also I for one do not have a cell phone and I have highspeed internet. Not everyone has a cellphone, and it is funny how people just assume everyone does. i am sorry I cannot afford to pay for one right now. Some of us are hit by the ecconomy more then others, and having the internet is a lot more useful then having a phone on me where ever I go.
So yeah for some of us it is not a huge deal, but it is yet another DBag move for a game that is on the edge of total colapse if they don't treat their player base better.
As for needing to contact customer service, I had to contact EA twice. Before the game was even officially released because Origin is a piece of shit. For reference, I pre-ordered two copies (one for me, one for my wife). About a week before early access, I checked my account and, lo and behold, there was only 1 pre-order along with only 1 pre-order charge on my bank account. So my wife pre-ordered a third copy. Turns out, we wound up with 3 copies. Their initial solution? To dispute the charge with my bank. I wasn't having it so my wife called them. After about 2 hours of being on the line with the CS rep, they finally wiped the 3rd order and refunded our money. So quit making assumptions because, once again, you're basing it completely on your own experience which, in the grand scheme of things, amounts to shit.
Doesn't really bother me but I understand people who are bothered by it.
It's not really an issue of cell phone vs landline. Mobiles are pretty quickly eclipsing landlines but that doesn't mean that most people don't use them. Just because something is on the way to being obsolete doesn't mean we need to drop support for it before that point. There are work from home jobs that REQUIRE a landline. When I swapped careers to something better I got rid of my landline, and to be honest I'd get rid of my mobile too but I need it for my job or rather for making my job go more smoothly.
Also landlines tend to be less expensive than mobiles. I could get a landline through Verizon for about $24~ per month, while the cheapest local option for a mobile phone with decent coverage is $35/mo advertised but with all sorts of taxes and fees that bring it up over $40.
It seems completely random that the number isn't toll free anymore, there isn't really any reason for it except for maybe EXTREME penny pinching.
What's with all the unlimited minutes talk? It makes no difference. If you don't have unlimited minutes then you're in the same boat whether it's a toll free number or a regular number, like they've switched to. A toll free number still uses your minutes, just like a regular call will. For people with cell phones this is a non issue since Cell phones don't get charged for long distance. As for Land Lines, I'm not entirely sure since I haven't had one since around 2000 but do they even charge long distance calls anymore? I can't speak for the International numbers but a 312 number isn't going to be charged any extra for calling it beyond long distance calls and even if you do get charged extra for long distance calls using Skype or Google Voice can get you around that.
From the info I found in about 2 minutes of searching online, a fairly reputable (looking) website says that the cost of offering a Toll-Free service on calls is somewhere between $.02 and $.08 per minute.
That seems small to me, especially if it sways toward the $.02 side.
However, if people really DO have to sit on hold for an hour (or more) per call, I can see where this could start to get expensive.
Maybe it is a cheapskate penny-pinching thing.
Maybe they have eliminated too many call-answerers on the Customer Service side of things that their hold times went up too high and now their phone bill is out of control... could be.