My guild just killed heroic garalon 10 and we wiped on the enrage timer but managed to kill him at the same time. the problem that is presented to us now is that we all had to rez and run back, but the wall locking people out from the encounter is still up and we are unable to reach the body to loot it. Those of us with rolls were able to use the rolls on the kill before we ran back in, and we've tried resetting, relogging, you name it and can't seem to get that wall to come down. Any advice?
Contact a GM.
And if you want to progress meanwhile, everybody out and reset of the instance. May try a hard reset (15 minutes outside the raid, iirc).
If it doesn't work, just wait for an answer from a GM.