so here's the whole story:
i was in game and been disconnected , i tried to log back in but it told me that my account has been banned , ive checked my e-mail but havent recieved any e-mail from blizzard , so i opened an online ticket and after 15 minutes or so my account has been some kind of removed or i dont know what it told me that this account does not exist when i tried to log in at battle..net , after 5-6 hours i have recieved an e-mail from blizzard that says the reason of ban was :
"This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy."
but the only gold trade i've done was from one of my characters to another toon in the same account and the amount was 35K.
so i called blizzard customer support phone number and they told me the gold trade wasnt the real reason for account clossure , the real reason was my account country (it was iran) , i told him yes my account country was iran because i created it back in 2007-2008 and then i was in iran but now i live in Czech Republic , he told me i cant do anything , you should send an e-mail to support-request(at)blizzard..com and prove them that you dont live in iran , so i sent an e-mail to this address and also attached my ID card + utility bill to prove that i live in Czech Republic , but i havent received any answer for 12 days. after 12 days i sent them another mail but no chance , its 18 days since my first mail but have not received an answer.
btw one of my toons is : Ánathema - Kazzak and the other is Wiino - Kazzak
can anyone help me with this? , what should i do? i put 5 years of my life into this account , and so much money
Sorry for bad english and the wall of text but i decided to tell the whole story so maybe someone can help me!