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  1. #41
    Quote Originally Posted by W1NO View Post
    First of all thanks for all your posts

    about sanctions , i know about them but they are just for ppl that live in iran , but im living in czech republic atm.
    some told me to call them again , but when i first called them , they said we are not in position to help you and the one and only way you can get help is to send your info + prove to that e-mail and wait for them to answer.

    even if they're not allowed to open my account for any reason , cant them just send me an e-mail and tell me we cant open it?
    They can, but they most likely wont. As I said, they don't like being proven wrong anymore, and they make their paying customers plead and beg for any kind of help. While I know it sucks having invested in characters for years, perhaps it is time to look into an alternative MMO? I would highly recommend Star Wars: The Old Republic. Their customer service, both in game and phone support is top notch compared to Blizzard. Who knows, maybe you will end up liking that game more.

  2. #42
    Call them back they will probably give you an email address or a fax number to send your proof of residence to. You should just need to send them a bill or really anything that ties your name to where you currently live. That is what they asked for, so that is what you will need to provide.

  3. #43
    Quote Originally Posted by kouby View Post
    Call them, explain how much money you've put into this fucking game and make a scene, you'll probably get your account back.
    From someone who works in customer support, being calm and polite will work MUCH better than being a dick and throwing a tantrum at someone who isn't responsible for your problem and is just trying to help.

  4. #44
    Quote Originally Posted by Dark_light_uk View Post
    Shouldn't a IP trace prove where he's playing from ? Just a thought & since it would be consistent after the move, that in all theory prove he's no longer living in Iran.
    ( I'm sure some people in Iran get around the block with a proxy but I'm only theorizing this )

    EDIT: I know they INSTA-BAN accounts say if the IP changes. I know they did with mine since I went to me mum's house and played there while I was looking after the pugs.
    I've never been banned and I've played at my parents house, at least 4 of my other friends houses my current house and my grandparents house which is 2 states away.

    ---------- Post added 2013-01-15 at 12:36 PM ----------

    Quote Originally Posted by DarkTZeratul View Post
    From someone who works in customer support, being calm and polite will work MUCH better than being a dick and throwing a tantrum at someone who isn't responsible for your problem and is just trying to help.
    If you want a calm civilized discussion that results in nothing being done I'd agree... I often have to get nasty with people over the phone because they don't get their job done any other way, the nicer I try to be the faster they try to get me off the phone to get to their next complaint.

    Now by nasty I don't mean cussing and shouting, for example I just had a dispute with AT&T because they wanted to charge me 250 bucks to upgrade my phone even though i was due for an upgrade, I told them I wasn't going to pay 250 extra dollars for something I'm due for just so I can continue paying you more money every month. long long long story short I got a manager on the phone and the 250 was waived.

  5. #45
    Quote Originally Posted by lordmatthias View Post
    Call them back they will probably give you an email address or a fax number to send your proof of residence to. You should just need to send them a bill or really anything that ties your name to where you currently live. That is what they asked for, so that is what you will need to provide.
    i understand that you're trying to help , but could you please read the first post? thanks anyway
    Last edited by W1NO; 2013-01-15 at 07:23 PM.

  6. #46
    Moderator MoanaLisa's Avatar
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    No one here knows why it took 18 days. Since the thread has been three pages of mostly non-stop hostility there doesn't seem to be much of a point in it continuing especially since a resolution seems to be in the offing.
    Show respect even to people who don't deserve it; Not as a reflection of their character, but of yours.

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