So when it comes to bugs, they should listen, not give a canned response like what you gave. Which is exactly what ghostcrawler did when the feedback on CRZ began. When it comes to game breaking problems, and the company that created a feature that caused the problem, wont even hear the feedback, of course people are going to be upset with them. And I do like the game, hell I resubbed this month mostly to be with my friends again. But I still hold a hatred for the current incarnation of CRZ because the same bugs from September 2012, that's 6 months ago, aka, half a damn year, are still there unfixed and Blizzard giving a "We don't care" attitude.
That's why my estimate is where they are. Money speaks louder than words, and I am really looking forward to the results, and seeing if this will change Ghostcrawler's tune.