I’m not sure if my item qualifies as “Significantly Not As Described?
An item is Significantly Not as Described if it is materially different from what the seller described in the item listing. Here are some non exhaustive examples of what would be considered to be Significantly Not As Described:
You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.
The item is missing parts or component and the seller disclose this in the listing (e.g., camera kit was supposed to include a tripod, but you didn't receive it).
Item defective during first use: The first time you tried to use the product, it didn't work (e.g., HDTV did not turn on).
The item is a different version or edition than the item displayed in the listing.
The item was described as authentic but isn't.
The item is missing major parts or features, and this was not disclosed in the listing.
You purchased three items from a seller but only received two.
The item was damaged during postage.
Some examples of what wouldn't be approved:
The defect in the item was correctly described by the seller.
You refused to accept delivery of the item.
The item was accurately described but you didn't want it after you received it.
The item was accurately described but didn't meet your expectations.
The item has minor scratches and was listed as used.
You opened a case due to buyer remorse rather than due to a genuine dispute. If you purchased the item from a business seller, you will likely have rights under the Distance Selling Regulations. For more information, see Know Your Rights.